Hawaiian Airlines Transforms Employee Experience with UKG
Hawaiian Airlines has recently made significant strides in enhancing its employee experience by partnering with UKG, a leader in HR technology solutions. This partnership focuses on empowering the airline's workforce with mobile-first tools that facilitate seamless access to critical HR information. With more than 7,000 employees, including over 5,000 frontline workers, Hawaiian Airlines operates primarily without a traditional office setting, making efficient access to information vital.
Streamlined Processes for Frontline Employees
The introduction of the UKG Pro suite enables Hawaiian's employees to manage their HR-related tasks with ease, regardless of their location or working hours. The workforce can now access essential tools anytime, ensuring they have the necessary information at their fingertips to perform their roles effectively. According to Dylan Souza, senior manager of HR service delivery at Hawaiian Airlines, this added accessibility is transforming how employees engage with HR services, especially given the airline's around-the-clock operations.
Accessibility and Timeliness
The HR service delivery feature included in the UKG Pro suite offers employees not just ease of access to information but also empowers them to handle HR inquiries independently. This newfound autonomy allows frontline workers, including pilots and guest service agents, to retrieve answers to common HR questions and route complex requests to the appropriate teams swiftly. Consequently, such enhancements streamline processes and reduce the time employees spend waiting for responses.
Understanding Unique Industry Challenges
The long-standing relationship between Hawaiian Airlines and UKG reflects UKG’s commitment to comprehending the specific challenges faced in the airline industry. The complexities of regulatory compliance and operational integrity in aviation demand tailored solutions that fit seamlessly into daily workflows. The UKG team has invested time in understanding these challenges, ensuring that the tools provided equip employees to navigate regulatory demands efficiently.
Investing in Employee Engagement
Deskless and frontline workers make up a significant percentage of the modern workforce. In light of this, companies are encouraged to invest in technologies that foster engagement and communication. The mobile-first approach adopted by UKG aligns perfectly with this strategy, allowing Hawaiian Airlines' teams to remain informed and connected, no matter their physical location.
Hugo Sarrazin, president, chief product and technology officer at UKG, emphasizes that the UKG Pro suite is crucial for simplifying workplace complexities. For Hawaiian Airlines, this means their employees can concentrate on delivering exceptional customer service and ensuring safety standards are met.
Supporting Resources and Best Practices
Hawaiian Airlines recognizes the value of its frontline workforce. To support this initiative, engaging resources like industry playbooks and effective strategies are essential. By providing employees with the right tools and information, the airline enhances operational efficiency and fosters a culture that prioritizes employee satisfaction.
Commitment to Service and Safety
As Hawaii's largest commercial airline, Hawaiian Airlines strives to connect people with aloha. This commitment includes providing complimentary meals on transpacific flights and eliminating change fees for Main Cabin and Premium Cabin passengers. Such actions not only improve customer satisfaction but also create an inviting atmosphere that underscores the airline’s dedication to service.
About UKG and Hawaiian Airlines
UKG is dedicated to bringing out the best in every organization through innovative HCM technology. Trusted by over 80,000 organizations around the world, its solutions empower companies to create great workplaces where employees feel valued. Hawaiian Airlines, established for nearly a century, continually earns accolades for its service and operational excellence, including being recognized as Hawaii’s best employer. The collaboration with UKG has proven vital in maintaining high service standards and supporting its large workforce.
Frequently Asked Questions
What is UKG's role in Hawaiian Airlines’ operations?
UKG provides mobile-first HR technology solutions that enhance employee access to crucial information, streamlining processes across the airline.
How does the UKG Pro suite benefit frontline workers?
The UKG Pro suite allows frontline workers to access HR resources anytime, facilitating quicker responses to inquiries and enhancing overall productivity.
What unique challenges does Hawaiian Airlines face in HR?
Hawaiian Airlines contends with FAA regulatory requirements, necessitating specialized HR solutions tailored to the aviation industry.
How has Hawaiian Airlines been recognized in the industry?
The airline has received multiple awards for its service, including being named Hawaii's best employer and ranking as the top U.S. airline by Travel + Leisure.
What other services does Hawaiian Airlines offer to enhance travel?
Hawaiian Airlines offers complimentary meals on certain routes and flexible mileage options for HawaiianMiles members, enhancing the passenger experience.
