Greyhound Recognized in USA TODAY's Annual Customer Service Awards
Greyhound, the premier intercity bus service in North America, has recently received high praise in USA TODAY's prestigious "America's Best Customer Service 2026" list. This annual ranking includes companies across diverse sectors that consistently uphold exceptional service standards and prioritize customer satisfaction.
In this year's evaluation, Greyhound achieved a notable 4.5-star rating within the Service Provider category, specifically under Transit and Airline Services. This accolade results from a rigorous assessment conducted by USA TODAY alongside research experts at Plant-A Insights Group, analyzing over 7,100 companies and gathering feedback from more than 32,000 consumers.
Evaluations were based on key service attributes such as professionalism, friendliness, solution orientation, and reliability. The results were derived from customers who had recent experiences with companies, ensuring the validity and accuracy of their feedback.
Rodney Surber, Chief Operating Officer of Greyhound Lines, expressed his pride in this recognition, stating, "This award reflects our dedication to earning the trust of our passengers every day. The incredible feedback from customers truly showcases the passion and professionalism our team brings to each journey. We strive to provide a safe, comfortable, and punctual travel experience, and seeing our efforts recognized is immensely gratifying. As bus travel continues to rise in popularity, we are more committed than ever to making Greyhound the top choice for long-distance travel by enhancing customer service standards continuously."
Earlier this year, Greyhound also made headlines by being listed among the top ten Best Bus Services in the country during the 2025 USA TODAY 10Best Readers' Choice Awards, exemplifying their ongoing commitment to service excellence.
As part of Flix North America, Greyhound connects travelers across more than 1,600 destinations throughout the U.S., Canada, and Mexico, in alliance with its sibling brand, FlixBus. This extensive network showcases the dedication to providing value and affordability for passengers seeking convenient travel options.
For more information about Greyhound’s services and offerings, you can explore their official website. Stay updated with the latest news and developments by following Greyhound on popular social media platforms such as X (formerly Twitter), Facebook, Instagram, and LinkedIn.
About Flix North America Inc.
Flix North America Inc., the holding company for Greyhound Lines, Inc. and FlixBus Inc., stands as a leader in long-distance bus transportation. As a subsidiary of Germany-based Flix SE, this company operates travel services in over 40 countries. Committed to offering an extensive network of intercity bus routes, Greyhound and FlixBus ensure that travelers have access to affordable, reliable, and environmentally sustainable transportation options. Each year, more than 12 million riders benefit from these services, demonstrating the company’s mission of connecting communities while facilitating accessible travel for everyone.
Frequently Asked Questions
What recognition did Greyhound recently receive?
Greyhound was recognized in USA TODAY's "America's Best Customer Service 2026" list for excellence in customer service.
How did Greyhound perform in the customer service rankings?
Greyhound earned a 4.5-star rating in the Service Provider category under Transit and Airline Services.
What factors were evaluated in the rankings?
The rankings were based on evaluations of professionalism, friendliness, service reliability, and solution orientation among other categories.
Who is the Chief Operating Officer of Greyhound?
Rodney Surber serves as the Chief Operating Officer of Greyhound Lines.
What is the mission of Flix North America?
Flix North America's mission is to connect communities while providing affordable and sustainable travel options for all passengers.
