GoTo Enhances MSP Solutions with New Features
GoTo, a frontrunner in cloud communications and IT, has unveiled exciting new features that aim to support Managed Service Providers (MSPs). This announcement reinforces GoTo's dedication to providing MSPs with advanced tools that streamline operations and improve service delivery.
New MDM and RMM Capabilities
The latest updates to LogMeIn Resolve, a product within GoTo’s comprehensive IT portfolio, introduce cutting-edge Mobile Device Management (MDM) and Remote Monitoring & Management (RMM) features. These enhancements facilitate a more robust and user-friendly experience for MSPs.
Mobile Device Management (MDM)
One of the standout features is the easy-to-use Mobile Device Management (MDM) for MSPs. This capability allows for the secure management of devices across various platforms, including iOS, Mac, Android, and Windows. The MDM solution is designed specifically for a multi-tenant infrastructure, enabling MSPs to efficiently handle company data and assets, manage applications, and automate device setups efficiently.
Enhanced Remote Monitoring & Management (RMM)
The enhanced RMM functionalities offer expanded tenant-controlled technician permissions. This means MSPs can manage multiple clients seamlessly within a single RMM solution, significantly improving response times and security. By allowing customer-specific policy settings, technicians can better address varied client needs while maintaining a high level of security.
A New Era of Integration
GoTo is also pleased to announce its partnership with the Pax8 Marketplace, making LogMeIn Resolve readily available to over 35,000 MSPs on the platform. This partnership will enhance purchasing and billing processes, allowing MSPs to focus more on delivering outstanding services to their clients.
Furthermore, there are exciting expansions on the horizon with the planned integrations featuring Microsoft Intune and an upgraded ConnectWise PSA integration. These partnerships promise to improve operational efficiency and unlock new revenue opportunities for MSPs.
Transformative Impact on Service Delivery
The introduction of these capabilities is projected to have a remarkable impact on the MSP landscape. Chris Ball, Managing Director at Helpdesq, noted that LogMeIn Resolve helps them monitor an unlimited number of assets and offer prompt remote support to their customers. He emphasized how these tools have significantly decreased resolution times and allowed their team to address potential issues proactively.
Joseph George, Senior Vice President and General Manager of IT Solutions Group at GoTo, commented on the critical importance of MSPs in the digital age. According to him, GoTo is committed to empowering these providers by offering solutions that meet their most pressing technological needs. He believes that by working together, they can drive significant growth and provide unparalleled value to their clients.
About GoTo
GoTo is a leader in cloud communications and IT solutions, dedicated to creating an unlimited work environment. Their impressive product lineup includes GoTo Connect, LogMeIn Resolve, and LogMeIn Rescue. GoTo provides secure and scalable AI-enabled solutions catered to small and midsize businesses while being effective for enterprise-level firms worldwide. As a well-regarded name in the industry, GoTo continues to enhance the user experience for AI-enabled workforces and serves a large customer base globally. The company operates with a remarkable annual revenue and maintains a workforce of around 2,800 employees across various regions.
Frequently Asked Questions
What new features were introduced by GoTo for MSPs?
GoTo introduced new Mobile Device Management and Remote Monitoring & Management capabilities to enhance the support for Managed Service Providers.
How does LogMeIn Resolve benefit MSPs?
LogMeIn Resolve helps MSPs manage multiple clients efficiently, secure company data, and improve response times using innovative technology.
What is the Pax8 Marketplace partnership?
The Pax8 Marketplace partnership allows over 35,000 MSPs to easily access LogMeIn Resolve, streamlining purchasing and billing processes.
What future integrations are GoTo planning?
GoTo plans to integrate with Microsoft Intune and enhance its ConnectWise PSA integration for improved operational efficiency.
How does GoTo position itself in the market?
As a leader in cloud communications, GoTo focuses on providing reliable, AI-enabled solutions to support businesses of all sizes in today's digital landscape.
