GetInsured Collaborates with Illinois State Exchange
MOUNTAIN VIEW, Calif. — GetInsured, a leader in health insurance exchange technology, has officially announced a collaboration with Get Covered Illinois, the state's health insurance marketplace. This partnership signifies an important advancement in enhancing the application and enrollment processes along with robust customer assistance services.
Enhancing Access to Health Insurance
Chini Krishnan, the CEO and co-founder of GetInsured, expressed enthusiasm about the partnership. He stated, "We are honored to work with the State of Illinois, bringing our expertise in application and enrollment platforms to facilitate a smoother experience for users. Our focus remains on exceptional customer service and operational continuity for all stakeholders involved."
Commitment to Uninsured Communities
As a state-based exchange, Get Covered Illinois aims to leverage cutting-edge technological solutions. The goal is to effectively engage uninsured and underserved populations. A vital aspect of this partnership involves collaborating with the Illinois Business Enterprise Program to establish a skilled, diverse workforce that can better serve their community while bolstering the local economy. Hiring locally for the customer assistance center is a top priority for GetInsured.
Streamlined Enrollment Experience
Morgan Winters, the Director of Get Covered Illinois, emphasized the importance of creating a seamless enrollment experience for all residents. He remarked that the partnership with GetInsured would introduce state-of-the-art technology and multichannel support, crucial for expanding access and equity across the state. This effort is dedicated to streamlining the process of acquiring health insurance for every Illinois resident.
Future of Customer Support in Health Exchange
The platform developed by GetInsured is designed to enhance the customer experience significantly, moving beyond first-generation exchanges. Its multichannel support model encompasses various service methods, including self-service options, phone, chat, and advanced artificial intelligence capabilities. This ensures that customer inquiries are addressed efficiently, offering exceptional first-call resolution and satisfaction.
Success Metrics from Previous Enrollment Periods
During a recent Open Enrollment Period, GetInsured demonstrated impressive results by handling over 796,000 calls from various states, including Nevada and Pennsylvania. This marked a 32% increase in call volume, all while maintaining a customer satisfaction rating of 94% and an average wait time of under 11 seconds. Such metrics underscore GetInsured’s capability in providing widespread consumer support effectively.
Looking Ahead with Illinois
Looking forward, GetInsured expresses its anticipation for a fruitful partnership with Illinois as they embark on this pivotal transition. The collaboration aims to not only enhance the existing exchange platform but also improve the overall experience for Illinois residents seeking health insurance.
About GetInsured
GetInsured stands as a preeminent technology provider for state-based health insurance exchanges, specializing in an ACA-compliant, cloud-based SaaS platform. They facilitate seamless operations for state exchanges, helping them achieve cost-effectiveness and greater control over their insurance markets. Trusting GetInsured as a partner, multiple states—including Georgia and New Jersey—benefit from their exceptional service. The company is eager to contribute to the launch of state-based exchanges in both New Mexico and Illinois for the next plan year.
Frequently Asked Questions
What is GetInsured's role in the Illinois partnership?
GetInsured is providing technology solutions and customer assistance services to enhance the state's health insurance exchange processes.
How does Get Covered Illinois aim to improve access to health insurance?
By implementing innovative technology and focusing on underserved communities, they aim to broaden access to health insurance.
What technologies does GetInsured offer to improve customer experience?
The company provides a multichannel support system that includes self-service, phone, chat, and AI capabilities for enhanced customer interactions.
What were the outcomes from the last Open Enrollment Period?
GetInsured managed over 796,000 calls with a 94% customer satisfaction rating, showing their effectiveness in delivering consumer support.
How many states are currently utilizing GetInsured's services?
GetInsured serves multiple states, including Virginia, Minnesota, and now Illinois, enhancing their respective health insurance exchanges.
