GetInsured Partners with the State of Illinois
In a significant step forward for state-based health insurance exchanges, GetInsured is thrilled to announce its collaboration with Illinois. By joining forces with Get Covered Illinois, the state's health insurance marketplace, GetInsured aims to provide innovative technology solutions that will enhance the user experience for residents seeking health coverage.
A Commitment to Excellence
Chini Krishnan, CEO and co-founder of GetInsured, expressed excitement about this partnership. "We are honored to partner with Illinois to provide an application and enrollment platform and call center services for their SBE," he stated. This initiative will not only ensure that stakeholders have continuous access to necessary services but will also introduce a top-notch enrollment platform for the Illinois community.
Enhancing Community Engagement
As part of this collaboration, Get Covered Illinois, under the leadership of Morgan Winters, will leverage advanced technology and data strategies to effectively reach uninsured populations. Winters mentioned, "Our team is committed to creating a seamless enrollment experience that meets the needs of all Illinoisans." This partnership is vital as it aims to broaden access and enhance equity across the state.
Innovative Platform Features
GetInsured's advanced platform is designed with a focus on delivering a streamlined customer experience. Recent advancements include a multichannel support system that provides assistance through various means, such as self-service, chat, phone, and embedded AI capabilities. This ensures that customer issues are resolved efficiently during their initial call, fostering high levels of satisfaction.
Proven Track Record in Customer Support
During recent open enrollment periods, GetInsured's customer assistance centers have demonstrated remarkable efficiency, handling over 796,000 calls across several states. This reflects a commitment to excellent service, maintaining an average wait time of less than 11 seconds and a satisfaction rating exceeding 94%. Such metrics showcase GetInsured's dedication to its mission and operational excellence.
Building a Diverse Workforce
The partnership will also prioritize hiring from Illinois, aiming to create a diverse workforce that reflects the communities served. This initiative is not only about technology but also about strengthening local economies by providing opportunities for residents, further sowing the seeds of community engagement and commitment.
Future Perspectives for GetInsured
Looking forward, GetInsured is eager to support Illinois through this pivotal transition, contributing its expertise and advanced technologies to improve the health exchange landscape. The organization has a proven history of partnering with various states, enhancing their insurance exchanges and ensuring that residents receive the help they need without hiccups.
About GetInsured
GetInsured stands out as a premier technology provider for state-based health insurance exchanges, offering a comprehensive, cloud-based SaaS platform. This platform not only supports states in managing their insurance markets effectively but also contributes to wider health reform initiatives. The organization is well positioned to continue its role as a trusted partner for states like Illinois, ensuring that these exchanges operate efficiently and provide exceptional service to consumers.
Frequently Asked Questions
What is the nature of the partnership between GetInsured and Illinois?
GetInsured will provide technology solutions and support services to enhance the state's health insurance exchange operation.
How will the new platform benefit Illinois residents?
The platform will streamline application and enrollment processes, making it easier for residents to access health insurance coverage.
What features will users experience with the new system?
The platform offers multichannel support, including self-service options and AI-powered assistance, ensuring efficient service.
What are the expectations for the partnership’s impact on customer service?
GetInsured aims to maintain low wait times and high customer satisfaction ratings, reflecting their commitment to excellent service.
How does GetInsured support the local economy?
By prioritizing the hiring of local talent for customer assistance roles, GetInsured strengthens the community and promotes economic growth.
