Gerber Collision & Glass Enhances Repair Process with New Agreement
In a significant move for the collision repair industry, Gerber Collision & Glass has announced a new partnership with Mitchell, a frontrunner in auto physical damage technology solutions. This groundbreaking agreement aims to streamline and optimize the collision-damage appraisal process, benefiting both consumers and insurers alike.
About the Partnership
This enterprise licensing agreement, effective for multiple years, grants all current and future Gerber repair centers comprehensive access to Mitchell Cloud Estimating. This innovative platform is expected to greatly enhance the efficiency of damage appraisals across various vehicle types, including passenger and specialty vehicles.
Alongside the estimating tool, Gerber’s collaboration with Mitchell includes access to Integrated Repair Procedures and a specialized Paintless Dent Repair (PDR) calculator. These resources will empower estimators at Gerber’s U.S. locations to produce accurate evaluations while improving communication with insurance carriers and customers.
Benefits of Using Mitchell's Technology
The integration of Mitchell's platform will enable Gerber's estimators to prepare and submit damage assessments smoothly and efficiently. Estimators will be able to upload photographs and detailed diagnostic reports directly into the system, ensuring clear and effective communication with stakeholders.
Additionally, the ability to consult original equipment manufacturer (OEM) repair procedures within the estimating tool is set to improve the quality and safety of repairs. Technicians can also utilize the PDR calculator to assess the costs associated with minor damages, making the process more accurate and transparent.
Commitment to Excellence
Brian Kaner, President & CEO of Boyd Group Services, Inc., expressed his enthusiasm about the partnership, noting, "We are dedicated to investing in solutions that enhance the repair process for both customers and insurers. This agreement ensures that our collision centers are equipped with top-tier technology, enabling faster turnarounds and improving customer satisfaction. Our insurance partners can rely on Gerber locations to support direct repair programs utilizing Mitchell's innovative solutions."
Shared Goals and Achievements
Debbie Day, executive vice president and general manager at Mitchell, reflected on the long-standing relationship between the two companies. She stated, "Mitchell and Gerber have a rich history in the collision industry. This agreement allows us to strengthen our collaboration, providing Gerber's repair centers with advanced cloud-first technologies that will enhance their operational efficiency and customer experience."
About Mitchell
Mitchell International, Inc. stands at the forefront of developing technology solutions for automotive physical damage. Their approach combines extensive experience with cutting-edge platforms and data intelligence to assist a vast network of insurance companies, collision repair technicians, and vehicle manufacturers in managing claims effectively. With over 20,000 daily users, Mitchell is integral in helping customers return safely to the road.
Frequently Asked Questions
What is the purpose of the agreement between Mitchell and Gerber Collision & Glass?
This agreement aims to enhance the collision-damage appraisal process through access to advanced estimating technology and tools, improving efficiency and customer satisfaction.
How will this partnership benefit Gerber's repair centers?
Gerber's repair centers will have access to Mitchell Cloud Estimating and other tools, allowing for quicker, more accurate damage appraisals while streamlining communications with insurers.
What technology does Mitchell provide to assist with vehicle repairs?
Mitchell offers a suite of technologies, including estimating software, integrated repair procedures, and a Paintless Dent Repair calculator designed to aid in accurate and safe vehicle repairs.
How can customers expect improvements in the repair process?
The partnership will lead to more efficient workflows, faster turnaround times, and improved communication between Gerber, customers, and insurance companies, ultimately enhancing the customer's experience.
What is Mitchell's history in the collision industry?
Mitchell International has a long-standing reputation as a leader in developing innovative solutions for the collision repair industry, serving thousands of organizations and helping streamline claims management for decades.
