Genesys Achieves Global Recognition for Workplace Excellence
Genesys, a renowned leader in AI-driven experience orchestration, has been proudly certified as a Great Place to Work. This significant accomplishment reflects the overwhelming sentiment from its employees, with a remarkable 90% affirming that Genesys is indeed a fantastic workplace. This statistic represents a two-percentage-point increase from the previous assessment and stands a notable 33 points higher than the average in the U.S. workplace landscape.
A Testament to Commitment
This certification comes as an acknowledgment of Genesys' continuous efforts to cultivate a workplace environment where employees feel valued, included, and understood. Genesys actively strives to create a culture rooted in empathy and innovation, which in turn fosters organizational success and enhances customer value.
This year, Genesys garnered certification across 14 countries. The locations include Brazil, Canada, India, Japan, and the United States, among others. Noteworthy is the fact that for eight consecutive years, Genesys has earned this title in India while also being recognized as a Best Place to Work for Women for the past four years. Similarly, Ireland has received accolades for being an exceptional workplace for women.
Employee Sentiment and Inclusive Culture
“Being recognized by employees in every region as a Great Place to Work is powerful validation of our commitment to creating an inclusive, empathetic workplace throughout our worldwide locations,” remarked Eva Majercsik, chief people officer at Genesys. This statement underscores the company's philosophy: when team members feel appreciated and empowered, they translate that positivity into meaningful customer interactions.
Key Highlights from Employee Feedback
The results from the global survey bring forth some remarkable insights:
- 95% of employees expressed that they can take necessary leave when needed.
- 95% felt welcomed when they joined Genesys.
- 93% take pride in being part of the Genesys team.
- 91% believe that there is genuine care among team members at Genesys.
- 90% admitted they feel free to be themselves at work.
Furthermore, a stellar 96% of employees believe they are treated fairly, irrespective of gender, race, age, or sexual orientation, showcasing Genesys' dedication to fostering a diverse and inclusive workforce that mirrors the various markets they serve.
Transformative Workforce and Future Goals
With a talented workforce exceeding 6,000 individuals, Genesys is dedicated to redefining customer and employee interactions. Their flagship offering, Genesys Cloud, is the top AI-powered platform designed to provide organizations with personalized, empathic experiences at scale.
Continuous Growth and Engagement
At Genesys, the mission extends beyond just technological advancements; it's about creating connections and enhancing all interactions. This holistic approach not only drives customer satisfaction but also reinforces workforce engagement and operational efficiencies.
In summary, Genesys underscores its commitment to maintaining a workplace that prioritizes the well-being and acknowledgment of its employees, thus ensuring a productive and thriving environment.
Frequently Asked Questions
What is the Great Place to Work Certification?
The Great Place to Work Certification recognizes companies based on employees' reported experiences regarding workplace culture, highlighting high-trust environments.
How does Genesys ensure employee satisfaction?
Genesys fosters a culture of empathy and inclusion, alongside policies that prioritize employee well-being and engagement, which are pivotal for satisfaction.
In how many countries does Genesys hold this certification?
Genesys has received the Great Place to Work certification across 14 different countries this year.
What percentage of Genesys employees feel welcome?
95% of employees reported feeling welcomed upon joining Genesys, reflecting a strong culture of inclusivity.
What is Genesys Cloud?
Genesys Cloud is an AI-supported experience orchestration platform designed to prioritize personalized customer interactions at scale.
