FranConnect Welcomes Lisa Maynard as Chief Customer Officer
FranConnect, a top provider of sales, operations, and marketing solutions for franchises and multi-location businesses, has made a noteworthy appointment. Lisa Maynard is joining the executive leadership team as the new Chief Customer Officer (CCO). With her impressive background in customer experience, Maynard is poised to lead FranConnect's global professional services, technology services, training, customer success, and customer support teams effectively.
Enhancing Customer Experience and Strategy
One of Maynard's main goals will be to drive improvements in FranConnect's customer experience strategy. She's determined to create more value for customers while fostering continuous innovation and growth within the company. As FranConnect looks to broaden its market presence, the emphasis on delivering outstanding customer experiences is seen as vital to its ongoing success.
Leadership Insights
Gabby Wong, CEO of FranConnect, shared his enthusiasm about Maynard's new role, saying, "Lisa is an accomplished industry leader with a deep understanding of the growth and operational challenges our customers encounter. Her leadership is set to deliver significant value and growth for FranConnect, reinforcing our position as a trusted partner for our clients." Wong's confidence in Maynard underlines the company's strategy to elevate customer satisfaction to new heights.
Maynard's Experience in the SaaS Industry
Lisa Maynard brings over 15 years of experience in building exceptional customer experience organizations, encompassing onboarding, implementation, training, customer satisfaction, and account management. Her prior role as the head of Customer Success at Prove, a growing SaaS company, highlighted her knack for directing post-sale strategies and executions for a large range of clients.
Transformative Roles
Before her time at Prove, Maynard served as the Chief Customer Officer at ID.me. There, she effectively managed strategies for more than 600 Fortune 500 clients across various sectors such as eCommerce, Healthcare, and Federal services. She also played a key role in the Digital Transformation Program at Accenture, working on technology solutions that addressed numerous operational challenges. Her ability to build high-performing teams was recognized in 2022, when she was named one of the Top 25 Women Leaders in Cyber Security.
A Vision for FranConnect's Future
Reflecting on her new position, Maynard expressed, "I'm thrilled to join FranConnect, a leader in the industry that's achieving remarkable success. I'm committed to leveraging my expertise and passion for customer advocacy to enhance FranConnect's engagement strategies and offer exceptional value to our clients."
Strategic Growth and Innovation
Maynard's appointment coincides with a crucial time for FranConnect, which is witnessing significant market growth and product expansion. Recently, the company acquired RizePoint, a leading provider of Quality Management Systems, which aligns with FranConnect's evolving product lineup. Noteworthy launches in 2024 will include innovative solutions in analytics, royalty management, and training for frontline employees.
FranConnect's Market Ambitions
With ambitious goals for the future, FranConnect is aiming to support over 2,000 brands and 1.5 million locations worldwide. The commitment to enhancing profitability and streamlining operations for multi-location businesses remains at the core of their mission.
Contact and More Information
If you're interested in learning more about FranConnect or want to schedule a demo of their services, you can visit www.franconnect.com.
About FranConnect
FranConnect is recognized as the premier enterprise software provider for franchise and multi-location businesses. For over two decades, it has supported more than 1,500 brands and over a million units globally, helping them grow and improve operational efficiency.
Frequently Asked Questions
Who is Lisa Maynard?
Lisa Maynard is the newly appointed Chief Customer Officer at FranConnect, bringing a wealth of experience in customer experience leadership.
What will Lisa Maynard's role entail?
She will lead FranConnect's global professional services and customer support teams, with a strong emphasis on enhancing customer experience strategies.
What is FranConnect known for?
FranConnect is a leading provider of sales, operations, and marketing solutions tailored for franchise and multi-location businesses.
How many locations does FranConnect aim to support?
FranConnect is aiming to support over 1.5 million locations worldwide.
What recent acquisition did FranConnect make?
FranConnect acquired RizePoint, which specializes in Quality Management Systems, enhancing its expansion and product offerings.
