FranConnect Welcomes Lisa Maynard as New Chief Customer Officer

Author: Dylan Bailey Updated: 09-18-2024 12:55 PM

FranConnect Welcomes Lisa Maynard as Chief Customer Officer

FranConnect, a leading provider of sales, operations, and marketing solutions for franchise and multi-location businesses, has recently announced a significant appointment. Lisa Maynard joins the executive leadership team as the Chief Customer Officer (CCO). With an impressive background in customer experience, Maynard is set to lead FranConnect's global professional services, technology services, training, customer success, and customer support teams.

Enhancing Customer Experience and Strategy

Maynard's primary focus will be on driving improvements in the company's customer experience strategy. She aims to enhance the value that FranConnect delivers to its customers while supporting ongoing innovation and growth within the organization. As FranConnect continues to expand its market presence, the commitment to delivering exceptional customer experiences is regarded as crucial to its success.

Leadership Insights

Gabby Wong, CEO of FranConnect, expressed excitement about Maynard's appointment. He stated, "Lisa is a distinguished industry leader with a profound understanding of the growth and operational challenges our customers face. Her leadership will not only drive significant value and growth for FranConnect but also strengthen our role as a trusted partner to our customers." Wong's confidence in Maynard's abilities reinforces the company's strategy to further elevate customer satisfaction.

Maynard's Experience in the SaaS Industry

Lisa Maynard brings over 15 years of experience in building outstanding customer experience organizations that cover onboarding, implementation, training, customer satisfaction, and account management. Her previous role as head of Customer Success at Prove, a burgeoning SaaS company, showcased her ability to direct post-sale strategy and execution for a vast clientele.

Transformative Roles

Prior to her time at Prove, Maynard was the Chief Customer Officer at ID.me, where she successfully managed strategies for over 600 Fortune 500 clients in diverse sectors, including eCommerce, Healthcare, and Federal services. Additionally, she was instrumental in the Digital Transformation Program at Accenture, working on technology solutions to tackle various operational challenges. Her track record of building high-performing teams has not gone unnoticed; in 2022, she was recognized as one of the Top 25 Women Leaders in Cyber Security.

A Vision for FranConnect's Future

Speaking about her new role, Maynard stated, "I am excited to join FranConnect, a leader in the industry that is achieving tremendous success. I am dedicated to utilizing my expertise and passion for customer advocacy to boost FranConnect's engagement strategies and provide exceptional value to our clients."

Strategic Growth and Innovation

Maynard's appointment comes at a pivotal time as FranConnect is experiencing substantial market growth and product expansion. Recently, the company acquired RizePoint, a premier provider of Quality Management Systems, which aligns with FranConnect's evolving product line. Notable launches in 2024 include innovative solutions in analytics, royalty management, and training for frontline employees.

FranConnect's Market Ambitions

With ambitious plans ahead, FranConnect is striving to reach over 2,000 brands and 1.5 million locations worldwide. The journey towards improving profitability and streamlining operations for multi-location businesses remains central to their mission.

Contact and More Information

For anyone interested in learning more about FranConnect or scheduling a demo of their offerings, they can visit www.franconnect.com.

About FranConnect

FranConnect is recognized as the leading enterprise software provider for franchise and multi-location businesses. For over twenty years, it has supported more than 1,500 brands and over a million units globally, facilitating their growth and operational efficiency.

Frequently Asked Questions

Who is Lisa Maynard?

Lisa Maynard is the newly appointed Chief Customer Officer at FranConnect, bringing extensive experience in customer experience leadership.

What will Lisa Maynard's role entail?

She will lead FranConnect's global professional services and customer support teams, focusing on enhancing customer experience strategies.

What is FranConnect known for?

FranConnect is a leading provider of sales, operations, and marketing solutions specifically for franchise and multi-location businesses.

How many locations does FranConnect aim to support?

FranConnect is pushing towards supporting over 1.5 million locations worldwide.

What recent acquisition did FranConnect make?

FranConnect acquired RizePoint, which specializes in Quality Management Systems, contributing to its expansion and product offerings.

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