Foundever's Innovative AI Recognition by Frost & Sullivan
Foundever's AI Transformation in Customer Experiences
Foundever, a global leader in the customer experience (CX) industry, has recently received prestigious recognition from Frost & Sullivan as the 2024 European Company of the Year in Customer Experience Management. This accolade underscores the company’s commitment to leveraging artificial intelligence (AI) and technology innovations to enhance customer engagement and satisfaction.
Innovative Approach and Industry Leadership
This award celebrates Foundever’s visionary approach in delivering exceptional CX through AI integration and automation applications within service delivery. The company's dedication to maintaining a diverse client portfolio and achieving robust revenue streams across various sectors has solidified its reputation as a leader in the AI landscape.
AI Capabilities and Customer Success
Foundever is known for its sophisticated AI-driven solutions, including chatbots and automation tools that enhance customer interactions. These tools allow human agents to focus on complex queries while ensuring that customers receive timely and accurate responses. The seamless blend of AI efficacies with human expertise greatly elevates service quality, ensuring heightened customer satisfaction and brand loyalty.
Advancements in Technology and Continuous Growth
The firm’s strategic AI implementation stretches back over a decade, predating the current surge in generative AI interest. This long-standing commitment to AI development has enabled Foundever to adapt to changing market demands while driving sustainable growth. The dedication to ongoing investment in AI technology has proven transformative for clients worldwide.
Leadership Insights
“Receiving this recognition from Frost & Sullivan highlights the decades of AI development and implementation that have shaped our approach at Foundever,” remarked Guillaume Laporte, Chief AI Officer at Foundever. “We remain dedicated to advancing our technology while ensuring it strengthens the human elements that are central to providing superior customer experiences.”
Acknowledgments and Future Outlook
Foundever’s recognition by Frost & Sullivan follows a range of accolades that reflect its dedication to the CX industry. This includes the 2022 Latin American Competitive Strategy Leader Award and the 2022 Global Company of the Year Award in the CX outsourcing sector. These honors are a testament to Foundever's continuous innovation and excellence in customer experience management.
The company’s robust research and development team, which comprises over 900 engineers, data scientists, and technologists, plays a crucial role in advancing scalable AI innovation across 45 countries. This infrastructure not only supports current operations but also positions Foundever to meet future challenges in the ever-evolving CX landscape.
About Foundever
Foundever is at the forefront of the customer experience sector, supporting over 9 million customer interactions daily in more than 60 languages. With a workforce of 150,000 associates worldwide, Foundever works tirelessly behind the scenes for over 800 of the industry's leading brands. The company’s technological strengths and innovative solutions aim to streamline client operations and deliver impactful experiences at every customer touchpoint.
In conclusion, Foundever's award from Frost & Sullivan not only highlights its achievements but also reinforces its role as a transformative force in the realm of customer experience management. As the firm continues to innovate and expand, it strives to set new benchmarks for excellence in the industry.
Frequently Asked Questions
What is the recent recognition received by Foundever?
Foundever was recognized as the 2024 European Company of the Year in Customer Experience Management by Frost & Sullivan.
What technologies does Foundever use to enhance customer experiences?
Foundever utilizes advanced AI chatbots and automation tools to improve customer interactions and streamline service delivery.
How long has Foundever been implementing AI technologies?
Foundever's strategic implementation of AI technologies has been in place for over a decade.
What are some previous accolades received by Foundever?
Foundever has previously received the 2022 Latin American Competitive Strategy Leader Award and the 2022 Global Company of the Year Award.
How many customer interactions does Foundever support?
Foundever supports over 9 million customer conversations every day across more than 60 languages.
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