Foundever® Launches Innovative Offshore CX Hub
Foundever®, a leading name in customer experience (CX) solutions, has announced the opening of its first contact center in Luxor, marking an important milestone in the company's expansion into Upper Egypt. This new hub is expected to redefine the standards of customer service while enhancing local employment opportunities.
Key Figures in Attendance at the Launch
The inauguration event took place with notable figures, including Dr. Amr Talaat, who serves as Egypt's Minister of Communications and Information Technology. Also present were Laurent Uberti, Group CEO, Executive Chairman, and Co-founder of Foundever; Benedita Miranda, COO EMEA; and Mina Wahba, the Country Leader for Egypt. Their commitment to the project reflects the strategic importance of foundever's new hub.
Job Creation and Economic Growth
The new Luxor contact center will initially feature 200 seats, with plans to double the workforce to 400 full-time employees by the end of 2026. This initiative is part of a broader strategy to create 5,000 new job opportunities across Egypt over the next three years. This move further enhances Egypt's appeal as a premier destination for IT and customer experience outsourcing.
Multilingual Outsourcing Capabilities
Foundever's existing operations in Cairo, which include sites in the Maadi Technology Park and City Stars Business Complex, reported an impressive 115% growth last year. The company currently serves 15 global clients across 14 languages, solidifying Egypt's reputation as a multilingual outsourcing powerhouse.
Empowering Local Talent and Communities
The opening of the Luxor hub is a strategic decision that allows Foundever to capitalize on the region's available talent. The initiative is geared towards providing local professionals with attractive career paths, ultimately contributing to the social and economic upliftment of surrounding areas.
Integration of AI in Customer Experience
This new facility plays a crucial role in Foundever’s mission to embed practical AI solutions within customer experiences. The firm's commitment to leveraging technology will enable employees in Luxor to deliver exceptional service that is efficient and human-centered. By deploying advanced technologies such as conversational AI and customized language models, Foundever aims to enhance the skills of each associate.
Vision for Future Growth
Laurent Uberti expressed enthusiasm about the opening, stating, "Egypt has proven to be one of our most dynamic growth markets. Launching our first hub in Upper Egypt reflects our confidence in the region's incredible potential — its people, talent, and spirit of innovation. Luxor will play a key role in driving our global vision for the future of customer experience." This statement underscores the company's commitment to fostering innovation in the burgeoning tech landscape in Egypt.
Government Support for the Initiative
Dr. Amr Talaat highlighted the importance of this new center by saying, "The opening of this new center in Luxor highlights Egypt's momentum as an outsourcing hub, expanding digital career opportunities to Upper Egypt's youth." Such engagement from government officials showcases the collaborative efforts between private enterprises and the government to promote economic development.
Frequently Asked Questions
What is Foundever®?
Foundever® is a global leader in customer experience (CX) solutions, focused on enhancing service delivery through innovative technologies.
Where is the new contact center located?
The new contact center is located in Luxor, Egypt, and is the company's first offshore CX hub in Upper Egypt.
How many employees will the Luxor center employ?
The center will start with 200 employees and expand to 400 by the end of 2026, as part of growth initiatives.
What technologies will be implemented at the Luxor hub?
Foundever® will implement conversational AI, customized language models, and various automation technologies to enhance operational efficiency.
How does this opening benefit the local community?
The new hub aims to create career opportunities for local young professionals and support economic development in the Luxor area.
