Fitness International, LLC Addresses FTC Complaint
Fitness International, LLC, a leader in the fitness industry with over 40 years of dedicated service and operations in more than 25 states, has recently made a statement concerning a complaint filed by the Federal Trade Commission (FTC). This significant matter highlights the company's commitment to transparency and fair practices for its members.
Company's Response to Allegations
The President of Club Operations at Fitness International, LLC, Jill Hill, expressed disappointment regarding the FTC's decision to pursue the complaint. She emphasized that the allegations lack merit. The FTC relies on the Restore Online Shoppers' Confidence Act (ROSCA), which is mainly focused on online retail transactions and has never been applied to health clubs before.
Commitment to Member Satisfaction and Compliance
Fitness International emphasizes that the majority of its memberships, including all personal training packages, are purchased in-person at club locations. Notably, the company took proactive measures by launching an online cancellation option 18 months prior to the FTC's new 'Click-to-Cancel' rule. This decision reflects the company's commitment to making the cancellation process easier for members.
Continued Support and Options for Members
Members can cancel their memberships online with a few simple clicks, a step implemented voluntarily by Fitness International well ahead of any regulatory changes. This enables members to choose a method that suits them best, whether it be online, in person, or by mail. Fitness International is committed to ensuring that all methods of cancellation comply with state laws.
Commitment to Quality and Service
Throughout the years, Fitness International has continuously worked to enhance its enrollment and cancellation processes. The company remains dedicated to delivering high-quality fitness experiences while ensuring compliance with all relevant laws. Hill reassured members that the company will vigorously defend its practices and strives to provide clarity and fairness in the membership experience.
About Fitness International, LLC
For over four decades, Fitness International, LLC has enabled individuals to pursue healthier lifestyles through state-of-the-art facilities and diverse fitness programming. With services offered in more than 25 states, the company has catered to millions of members, ensuring exceptional service and robust support.
Frequently Asked Questions
What is the main issue Fitness International, LLC is facing?
The company is responding to a complaint from the Federal Trade Commission regarding membership cancellation practices.
How long has Fitness International, LLC been in business?
Fitness International, LLC has been operational for over 40 years.
What steps has Fitness International taken regarding cancellations?
They implemented an online cancellation option long before the FTC's regulations took effect.
Where does Fitness International operate?
The company has expanded into more than 25 states across the nation.
How does Fitness International ensure compliance?
They adhere to health club state laws regarding membership cancellations and offer various cancellation methods as required by each state.
