FirstService Residential Names New Director of Hospitality
FirstService Residential, a prominent residential property management company, has made a strategic appointment by naming Erin Hosler as the new Director of Residential Hospitality for its New Development Group. With over three decades of experience in luxury hospitality, Hosler is set to bring her impressive skills to enhance the resident experience in a growing portfolio of residential properties.
Introducing Erin Hosler
Erin Hosler's background is steeped in high-end service management. Her career trajectory has involved directing service training for iconic hospitality brands such as Ritz-Carlton and SoHo House, where she significantly improved service delivery and staff culture. Her expertise positions her well to develop innovative training programs tailored to the specific needs of each building.
Empowering Teams and Elevating Service
In her new role, Hosler aims to implement building-specific training initiatives designed to foster a culture of excellence among staff. "We take the resident experience seriously. It's at the heart of everything we do," said Marc Kotler, president of FirstService Residential New York. Joseph reinforces that Erin’s leadership will create memorable luxury moments for residents.
Creating a Unique Living Experience
"True hospitality creates moments that residents can feel – the type of service that makes an apartment and our spaces feel like a home," said Hosler. Her commitment to elevating the resident experience aligns perfectly with FirstService Residential's philosophy of prioritizing comfort and personalized service.
About FirstService Residential
FirstService Residential operates across the United States and Canada, focusing on simplifying property management. The company collaborates with boards, owners, and developers to enhance property values while enriching the lives of the residents. With a dedicated team renowned for their commitment to service, FirstService ensures that every community is well taken care of.
Innovative Solutions and Support
FirstService Residential goes beyond basic property management by offering tailored services, including lifestyle programming and community-specific support through their divisions like FirstService Financial. This commitment to service extends 24/7, providing residents with peace of mind and assistance whenever needed.
Looking Ahead with Erin Hosler
With Erin Hosler steering the residential hospitality division, FirstService Residential is positioned well for future success. Her wealth of experience and innovative approach to service delivery are expected to drive positive change and enhance resident satisfaction as the company continues to expand its reach and offerings. Residents can look forward to exceptional service and a renewed focus on creating a sense of home within their communities.
Frequently Asked Questions
What is the role of Erin Hosler at FirstService Residential?
Erin Hosler has been appointed as the Director of Residential Hospitality where she will oversee service initiatives to enhance resident experiences.
What is FirstService Residential known for?
FirstService Residential is known for its commitment to property management, focusing on improving service delivery for residential communities across North America.
How does FirstService Residential improve resident experiences?
The company improves resident experiences through tailored training programs, 24/7 customer care, and by fostering a culture of continuous improvement among staff.
Where does FirstService Residential operate?
FirstService Residential operates in the United States and Canada, offering property management services in a variety of residential settings.
What distinguishes FirstService Residential from competitors?
FirstService Residential distinguishes itself through its hospitality-minded approach, innovative solutions, and dedication to enhancing both property values and resident satisfaction.
