Advancements in Workers' Compensation Claims Management
Claims Leaders Invited to Share Insights on Emerging Trends Reshaping Claims Management
CHICAGO — The Workers' Compensation Benchmarking Study has launched its latest survey, inviting claims leaders to contribute to vital research that investigates the challenges and opportunities fondly shaping the claims management landscape now.
As the industry undergoes rapid changes, it is essential for claims leaders to identify effective strategies amid this evolving environment filled with innovation and complexity. Rachel Fikes, chief experience officer and study program director at Rising Medical Solutions, emphasizes the importance of understanding what strategies are paving the way for successful outcomes. This year, the survey focuses on how organizations are adapting in terms of workforce, processes, and technology to tackle future challenges, including integrating AI-driven solutions and enhancing overall operational performance.
2025 Survey Insights and Analysis
The 2025 survey serves as a crucial tool that will generate a comprehensive analysis of new factors contributing to success within modern claims organizations. Insights gathered from claims leaders will aid in crafting industry intelligence that can assist workers' compensation payers in benchmarking their performance, validating current strategies, and identifying practices that lead to improved outcomes.
When published, the 2025 Report aims to support claims organizations in various ways:
- Discover emerging strategies
- Leverage artificial intelligence
- Accelerate digital transformation
- Enhance human connection and injured worker engagement
- Attract and develop future-ready talent
- Measure operational excellence
- Validate strategies against peers
- Identify practices delivering superior outcomes
Contributing to Research and Industry Development
The 2025 survey is open to all claims managers, directors, and executive-level leaders overseeing workers' compensation claims within payer organizations. The survey will be accessible until the end of December 2025. In appreciation for their contributions, participants will receive early access to a complimentary copy of the 2025 Report, slated for publication in 2026.
As in previous years, the report will be made available at no cost to all industry stakeholders, reinforcing a commitment to advancing the workers' compensation sector.
About the Workers' Compensation Benchmarking Study
The Workers' Compensation Benchmarking Study is a national initiative that explores complex factors influencing claims management in the workers' compensation area. Its mission is to enhance claims management by delivering both quantitative and qualitative insights. Through comprehensive surveys with claims leaders nationwide, the program generates actionable intelligence that enables organizations to assess their priorities, exposure to challenges, and strategies relative to their peers.
Conceived and directed by Rising Medical Solutions, the benchmarking program involves collaboration with industry executives from diverse perspectives, including the Principal Researcher and Advisory Council members:
- Denise Algire, Director of Health
- Marcos Iglesias, MD, Chief Medical Director
- Paul Kearney, Chief Claims Officer
- Robert Biltz, VP, Claims
- Tyrone Spears, Chief of Workers' Comp Division
- Kelli Chapman, VP, Claims
- Thomas Stark, RVP, Commercial Lines
- Daniel Conley, Partner, SVP, Director of Claims
- Helen Weber, AVP, Head of Medical Strategy
- Adam Seidner, MD, Chief Medical Officer
- Victoria Kennedy, VP, Workers' Comp
- Jaclyn Tiger, Sr. Director, Claims
- Jennifer Barth, VP, Chief Legal & Claims Officer
- Stacey Foote, VP, Claims
- Michele Lewis, Medical Services Director
- Molly Flanagan, AVP, Workers' Comp Claims
- Sharon DelGuercio, Director, Workers' Comp
- Brigitte Hamilton, VP of Claims
- Sarah Grace, RN, Managing Director
- Brian Trick, Sr. Director, Employee Health & Claims Services
Principal Researcher: Denise Algire | MBA, RN, COHN-S/CM, FAAOHN
Study Director & Publisher: Rachel Fikes | CXO & Program Director, Rising Medical Solutions
About Rising Medical Solutions
Rising Medical Solutions is a managed care firm dedicated to providing medical cost containment and care management services across the workers' compensation, auto, liability, and group health markets. Their mission is to improve lives by alleviating pain points in the healthcare experience for everyone involved in medical care.
Frequently Asked Questions
What is the Workers' Compensation Benchmarking Study?
The Workers' Compensation Benchmarking Study is a national initiative aimed at advancing claims management by providing insightful research into current trends and strategies.
Who can participate in the 2025 survey?
The survey is geared towards claims managers, directors, and executive leaders overseeing workers' compensation claims for payer organizations.
How will the data from the survey be used?
The data collected will be analyzed to generate reports that offer industry intelligence, helping organizations compare performance and identify success strategies.
When will the 2025 Report be published?
The report is expected to be published in 2026, with early access provided to survey participants.
Is there a cost to access the report?
No, the report will be available for free to all industry stakeholders, emphasizing its commitment to improve the workers' compensation landscape.
