ibex and Red Roof Collaboration at the Expo
In an exciting development, ibex (NASDAQ: IBEX), a prominent global player in business process outsourcing and customer engagement technologies, is set to make a significant impact at the ICMI Contact Center Expo. This event is taking place at the majestic Loews Royal Pacific Resort. Alongside Red Roof, ibex will highlight shared insights and advancements in customer experience strategies.
Panel Discussion Focused on Customer Experience Transformation
The upcoming panel discussion, titled "The CX Revolution in the Hospitality Industry: How Red Roof Transformed its Call Center into an Award-Winning, AI-Driven Experience," is highly anticipated. It is scheduled for October 29 from 4:00 p.m. to 5:00 p.m. Eastern Time. The discussion will feature industry leaders, including Shanna Wright, Vice President of Distribution Services from Red Roof; Katie Henshaw, Director of Contact Center & Vendor Management; and Kristi Walsh, Senior Vice President of Client Services at ibex.
Insights from Industry Leaders
Julie Casteel, the Chief Marketing and Strategic Accounts Officer at ibex, expressed enthusiasm about the collaboration. She remarked, "We are thrilled to join Red Roof at ICMI to discuss how innovative CX strategies and technology are transforming customer engagement in the hospitality industry. The intersection of AI and CX is exciting, and ibex is at the forefront, enabling brands to facilitate smooth, seamless customer journeys."
Red Roof's Commitment to Customer Experience
Shanna Wright echoed this sentiment, emphasizing Red Roof's dedication to providing unparalleled customer service. "We have made tremendous progress by utilizing the latest CX technology and expertise to delight our guests," she stated. She looks forward to sharing the success stories of their revamped call center and the positive impacts it has had.
ibex's Focus on Customer Experience
Alongside the main session, ibex will have CX specialists present on-site, eager to elaborate on how businesses can refine their customer experience strategies. Their team will showcase innovative AI-driven solutions designed to enhance customer interactions, streamline contact center operations, and yield better business results, all while minimizing operational costs.
The Role of ICMI in Customer Management
The International Customer Management Institute (ICMI) plays a pivotal role as a global resource for customer management. Catering to professionals at all levels, ICMI has been instrumental in helping over 50,000 organizations across 167 countries since 1985. Through their training, consulting, and events, ICMI enhances customer experience management and improves operational efficiency across contact centers.
Understanding Red Roof's Vision
Red Roof stands tall as an award-winning figure in the lodging industry, widely recognized for pioneering the Upscale Economy® segment. It caters to millions of guests, offering an extensive array of brands that includes Red Roof Inn® and Red Roof PLUS+®, among others. With over 60,000 rooms across more than 700 properties, both domestically and internationally in Japan, Red Roof continues to redefine hospitality.
About ibex and Its Offerings
ibex delivers cutting-edge business process outsourcing services, combining smart digital marketing and comprehensive customer engagement solutions. With around 30 operational facilities globally, they harness next-gen technology to foster superior customer experiences across various sectors, including retail, healthcare, and logistics. The diverse global team at ibex comprises over 33,000 employees, equipped with AI-powered technology designed to enhance consumer interactions.
Frequently Asked Questions
What is the focus of the panel discussion at the expo?
The panel will discuss how Red Roof has transformed its call center into an AI-driven experience as part of their customer service innovation.
Who are the key speakers in the panel?
The key speakers include Shanna Wright from Red Roof, Katie Henshaw, and Kristi Walsh from ibex.
Why is ibex participating in the ICMI Contact Center Expo?
ibex is participating to share insights on how advanced technologies like AI are revolutionizing customer experiences in the hospitality sector.
How has Red Roof adapted its customer experience strategy?
Red Roof has revamped its customer experience operations by leveraging modern technology and innovative CX strategies to delight guests.
Where can I find more information about ibex's services?
For more details on ibex's business process outsourcing and customer engagement solutions, you can visit their official website.
