Exelon Utilities Honored as Top Customer Champions
Exelon’s local utility companies, including BGE, ComEd, Delmarva Power, and Pepco, have recently been awarded the title of 2024 Customer Champions by Escalent, a prominent research and advisory firm focused on human and market behavior. This recognition highlights these utilities' exemplary commitment to customer service and community engagement.
The Significance of Customer Champions
The Customer Champions designation is based on a comprehensive study evaluating various attributes critical to effective customer relations, particularly in the utility sector. The research emphasizes the importance of clear communication and strong customer relationships, helping utilities distinguish themselves among the 142 largest utility companies across the nation.
Survey Insights
Over 59,300 residential customers participated in the web-based survey, providing valuable insights into their experiences with electric and natural gas utility companies. The results underscore the importance of customer awareness and satisfaction in crucial areas like service and energy savings.
Exelon's Commitment to Community and Customer Engagement
Mike Innocenzo, Exelon’s executive vice president and COO, expressed pride in the recognition, stating it reflects Exelon’s ongoing commitment to meet and exceed customer expectations. This positive feedback from local communities and businesses showcases Exelon's continuous efforts to provide reliable energy while actively upgrading the infrastructure.
Impactful Community Programs by Exelon
Exelon and its local utilities have developed numerous programs aimed at benefiting customers and fostering community trust. For instance, BGE offers a Green Grants program that supports innovative community and environmental projects, having invested over $2.2 million in charitable initiatives over its 11 years in operation.
Programs Highlighted Across Exelon's Utilities
In northern Illinois, ComEd's Powering Safe Communities program has awarded nearly $2 million in grants to enhance community safety and clean energy projects, demonstrating the utility's dedication to public welfare. Meanwhile, Delmarva Power has initiated Sustainable Community Grants, contributing over $235,000 toward resilience efforts and open-space projects in Delaware and Maryland.
Pepco’s Support for Local Enterprises
Pepco’s Energizing Small Business Grant Program is yet another exemplary initiative, channeling nearly $1 million to support small businesses involved in fresh food production, along with other local schools and nonprofit organizations in Washington, D.C.
Recent Achievements and Recognition
The recognition from Escalent is particularly timely, as Delmarva Power was also acknowledged for ranking highest in residential customer satisfaction in the East Midsize Region for the third consecutive year, as evaluated by J.D. Power. These honors not only reflect high standards of service but also emphasize the importance of responsive and effective customer interactions in the utility industry.
About Exelon
Exelon (Nasdaq: EXC) stands as a Fortune 200 company and the largest utility provider in the United States, delivering energy to more than 10.5 million customers through six regulated transmission and distribution subsidiaries. With an expansive team of over 20,000 employees, Exelon is committed to reliable energy delivery, economic development, and community support.
Frequently Asked Questions
What are the 2024 Customer Champions?
The 2024 Customer Champions are utility companies recognized for their outstanding customer service and engagement, as identified in a recent study by Escalent.
Which companies are included in Exelon?
Exelon includes six fully regulated utilities: Atlantic City Electric, BGE, ComEd, Delmarva Power, PECO, and Pepco.
How does Exelon support its communities?
Exelon supports communities through various programs and grants that focus on environmental stewardship, community safety, and economic development.
What results did the recent survey reveal?
The survey highlighted the importance of customer satisfaction and communication in the utility sector, showcasing how companies can excel in these areas to foster positive relationships.
How can customers engage with Exelon?
Customers can engage with Exelon through community programs, feedback surveys, and by staying informed about initiatives through their communication channels.
