Exciting Insights Await at HDI's Service Management World
HDI, a leading organization committed to improving service and support within companies, has unveiled its keynote speakers for the upcoming Service Management World event. Scheduled for November 17-21, this annual gathering promises a diverse program featuring esteemed industry leaders and innovative presentations aimed at enhancing service operations.
Scheduled Keynote Presentations
On November 19, a remarkable panel will showcase Randy Celaya, President and Founder of The Coaching Bridge; Ric Mims of SDI Presence, LLC; and Peter McGarahan from First American Financial Corporation. They’ll be joined by Tony North from King County for a dynamic “Mastermind” discussion. This panel will explore crucial topics such as AI, automation, and effective management strategies in today’s workplaces. Attendees will gain exclusive insights from HDI’s annual study on the current state of service management, delivering valuable lessons for their own organizations.
Exploring Technology and Workplace Culture
The following day, November 20, tech strategist and futurist Crystal Washington will address generative AI and its implications for the future of work. Given the rapid advancements in technology, Washington's presentation aims to equip attendees with essential strategies to adapt to upcoming changes.
Creating an Engaging Workplace
On November 21, Matt Mayberry, an internationally recognized keynote speaker and former NFL linebacker, will share his perspectives on organizational culture. His presentation, “Culture Is the Way,” serves as a thorough guide for leaders eager to improve employee engagement and boost productivity. Mayberry’s insights will focus on actionable strategies leaders can adopt at all levels to cultivate an environment of excellence and unlock the full potential of their teams.
A Wealth of Networking and Learning Opportunities
Beyond the keynote addresses, Service Management World will host a comprehensive conference program with sessions led by industry experts, pre-conference training courses, and insightful case studies from top organizations. Participants will have the chance to explore the expo hall, filled with a variety of products and services, while also benefiting from extensive networking opportunities created for meaningful connections.
If you’re interested in attending, you can register for Service Management World through the event’s website. It’s an exceptional opportunity to connect with thought leaders in the service management field and gather insights that could redefine your approach to support and operational strategies.
About HDI and Informa Tech
For more than 35 years, HDI has focused on nurturing service management professionals, aiming to drive change and enhance service delivery across different sectors. Their mission highlights the value of knowledge, teamwork, and transformation in making support services more efficient and effective.
Informa Tech, the parent organization of HDI, plays a vital role in offering market insights to technology professionals worldwide. With a broad range of offerings and a commitment to improving technology decisions, Informa Tech continues to make a positive impact on the business technology landscape.
Frequently Asked Questions
What is HDI's Service Management World?
Service Management World is an event organized by HDI, focusing on service management and customer support, showcasing keynotes and educational sessions.
Who are the keynote speakers at the event?
Keynote speakers include Randy Celaya, Crystal Washington, and Matt Mayberry, who will address a range of topics related to service management.
What topics will be covered in the sessions?
Sessions will cover diverse topics from AI and automation to culture building and enhancing employee engagement in the workplace.
How can I register for the event?
You can complete your registration on the event's official website to gain access to all activities and sessions planned.
Is there an opportunity for networking at the event?
Absolutely! The event will feature multiple networking opportunities through sessions, workshops, and the expo hall.
