Everstory Partners Embraces Technology in End-of-Life Services
In a remarkable transformation, Everstory Partners has shifted its operations from traditional methods to a tech-savvy approach in less than a year. This change has seen the company move from outdated paper maps and contracts to a sophisticated digital platform that enhances service delivery across its nearly 400 cemetery locations.
CEO Lilly Donohue's Vision for a Modern Approach
Since Lilly Donohue joined the company in late 2022, she recognized the pressing need for modernization within Everstory. Historically, the organization relied on archaic methods for managing contracts and burial maps that often dated back several decades. Donohue stated, "When I joined Everstory, our teams wrote paper contracts for in-ground burials and mausoleum interments based on paper maps that could be 50 or 100 years old. Our families and employees deserve better than that." Through dedicated efforts in 2024, Everstory digitized all contracts and services at its cemetery locations, integrating aerial drone mapping to further enhance the experience for families.
Benefits of Digitization and Modernization
Donohue emphasized that this digitization is not merely about convenience; it safeguards families' end-of-life choices for generations to come. This groundbreaking approach allows customers to access their contracts digitally, ensuring security and ease of use.
Partnership with PlotBox for Enhanced Services
To realize this vision, Everstory formed a strategic partnership with PlotBox, a cloud-based deathcare management software company. This collaboration allows Everstory to effectively manage data and services, providing seamless integration of innovative technology across its operations. Sean McAllister, CEO of PlotBox, expressed enthusiasm about the partnership, stating, "We are delighted to have reached this milestone in our ongoing partnership with Everstory." This synergy positions both companies to set high standards in the industry.
Comprehensive Service Revolution
The digitization efforts at Everstory extend beyond mere contract management. The advanced technology enables the team to access inventory and draft contracts from any location, enhancing the customer experience by providing flexibility and support to families in various situations. Michele Stone, Vice President of People Operations and Quality, noted, "What we've done here is reinforce our commitment to being the most customer-centric death care company." By equipping team members with the latest tools, Everstory aims to deliver top-tier customer service consistently.
Positive Impact on Families and Staff
Team members have shared positive feedback about the changes, emphasizing the personal touch that digitization brings to their services. Sales Counselor Kenneth Hayden highlighted a recent experience where he helped a family plan end-of-life services right in the hospital. He reflected, "I was so grateful to be able to lighten the load for this grieving family and gift them more time with their loved one." This commitment to care showcases the heart of Everstory’s mission to serve families compassionately.
Superintendent Jordan Arnold described PlotBox’s technology as a "game changer," allowing for seamless access to vital information. This transformation is not just about internal efficiency; it directly benefits families seeking assistance during difficult times.
Looking Forward: A Commitment to Excellence
Everstory Partners has no intention of halting its technological advancements. Donohue revealed plans for 2025 to extend these digitization efforts to the company's nearly 100 funeral homes. She affirmed, "We will continue pushing and advancing death care services to meet the changing needs of our families." This unwavering dedication to innovation ensures that Everstory remains at the forefront of the industry.
About Everstory Partners
Everstory Partners is committed to creating compassionate environments for individuals and families navigating loss. Established in 1999, the company has expanded to include 463 cemetery, funeral, and crematory locations, serving over 65,000 families annually across the United States. Everstory, which was officially branded in April 2023, aims to destigmatize death care by blending time-honored traditions with a contemporary perspective, advocating for the view that death is a natural part of life to be honored and planned thoughtfully.
Frequently Asked Questions
What changes has Everstory Partners made recently?
Everstory Partners has transitioned from traditional paper-based systems to advanced digital platforms for managing contracts and services, enhancing customer experience and organization.
Who is the CEO of Everstory Partners?
Lilly Donohue is the current CEO of Everstory Partners, leading the company's modernization efforts since her joining in late 2022.
What is the role of PlotBox in Everstory's transformation?
PlotBox provides cloud-based deathcare management software that enables Everstory to effectively manage contracts and inventory digitally, improving service delivery.
How does digitization benefit families at Everstory?
Digitization allows families to easily access their contracts and services online, ensuring efficiency and security while planning for end-of-life arrangements.
What future plans does Everstory have for technology integration?
Everstory plans to extend its digitization efforts to its funeral homes, continuously aspiring to enhance their services in alignment with changing family needs.
