Everise Expands Operations with New Healthcare Acquisition
Everise, a prominent player in global healthcare customer experiences, has made a significant move by signing a binding agreement to acquire the healthcare branch of Continuum Global Solutions. This strategic decision represents a critical step in Everise’s ongoing efforts to improve its services in the pharmacy benefit management area.
Enhancing Healthcare Services
This acquisition enables Everise to considerably expand its capabilities, particularly in delivering a wide array of healthcare services. By bringing in the expertise of Continuum Global Solutions (CGS), Everise is poised to strengthen its role as a comprehensive healthcare experience provider. This collaboration is set to enhance the customer experience for healthcare payers and providers across the United States.
Expanding Workforce and Services
As part of this acquisition, more than 8,000 employees from CGS will join Everise. This transition is designed to ensure a smooth integration while preserving essential healthcare knowledge and skills in the workforce. As a result, Everise will offer an even wider array of services, including specialty clinics and retail pharmacy operations, opening up new pathways for growth.
Strategic Leadership Insights
Sudhir Agarwal, the founder and CEO of Everise, shared his excitement about the merger, stating, "We are impressed by the healthcare vertical that Skyview has built and are thrilled to welcome the CGS healthcare team to Everise. Integrating CGS' healthcare vertical will enhance our expertise in the healthcare sector, establishing our position as a complete healthcare experience provider in the payer and pharmacy benefits fields. With our combined strengths, I believe we will expedite our journey as a global healthcare BPO leader, united by our goal of transforming customer experiences."
A Vision for Progress
Naeem Arastu, Partner and COO of Skyview Capital, reflected on CGS's achievements under their guidance. He commended the choice of Everise as a progressive leader to carry on their success in healthcare services. This partnership highlights a mutual dedication to fostering positive momentum and improved experiences for customers.
Regulatory Approvals Ahead
The merger is currently awaiting regulatory approval, underscoring the importance of compliance in these types of transactions. Once everything is finalized, this collaboration is expected to establish a solid foundation for Everise's future endeavors in the healthcare sector.
About Everise
Founded in 2016, Everise stands out as a global leader in the customer service field, particularly in healthcare, logistics, insurance, and technology. Supported by private equity firms Brookfield and Warburg Pincus, Everise tackles challenges faced by millions of customers of major global brands, merging cutting-edge technology with a compassionate approach. With a strong workforce of 28,000 agents across several key markets, Everise is committed to enhancing customer satisfaction.
Frequently Asked Questions
What is the main aim of Everise's acquisition of CGS?
The primary aim is to broaden Everise's healthcare offerings and improve their capabilities in pharmacy benefit management.
How many employees will Everise acquire through this merger?
Everise will gain over 8,000 employees from Continuum Global Solutions as part of the acquisition.
What effect will this acquisition have on customer experience?
The integration is expected to enhance the overall customer experience by providing a more comprehensive range of healthcare services.
Who are the key players involved in this acquisition?
The acquisition includes stakeholders such as Everise, Continuum Global Solutions, and Skyview Capital, the current owner of CGS.
What new services will Everise offer as a result of this acquisition?
Everise plans to venture into specialty clinics and retail pharmacy services in addition to its existing offerings.
