euNetworks Enhances Customer Experience with New Portal

Introducing the Connected Portal

euNetworks Group Limited, a pivotal European bandwidth infrastructure company, has taken a major step forward in customer engagement with the launch of its Connected Portal. This innovative digital platform aims to streamline and enhance how customers manage their bandwidth services. It provides an intuitive space where users can easily access and order solutions from euNetworks' extensive network, making service management more efficient than ever before.

A Journey Towards Digital Transformation

The launch of the Connected Portal marks a significant part of euNetworks’ broader mission to improve digital engagement with customers. Emphasizing ease of use and exceptional customer experience, euNetworks is committed to evolving its services in line with emerging technologies and customer preferences. By co-developing enhancements with feedback from users, the company is poised to remain at the forefront of the bandwidth service industry.

Customer-Centric Features

The Connected Portal is tailored to meet the demand for data transparency and operational efficiency that modern customers expect. It includes a number of valuable features:

• Instant access and visibility: Users can view real-time network data, services, and assets through a user-friendly dashboard, ensuring they have up-to-date information at their fingertips.
• Swift service management: The portal provides immediate pricing, product availability, and delivery commitments, expediting decision-making processes.
• Operational efficiency: Customers benefit from notifications on maintenance, real-time updates on operational requests, creating a transparent view of services.
• Self-service simplicity: This feature allows users to request quotes, place orders, view bills, and track deliveries without unnecessary back-and-forth communications.
• Easy to navigate: With no training necessary, users can quickly adapt to the platform, enabling them to manage their services confidently from the start.

Maintaining Personalized Support

Although the Connected Portal offers extensive digital solutions, euNetworks understands that not all customers desire a purely digital relationship. Hence, the portal is designed to complement their dedicated customer service and account management teams throughout Europe, reinforcing the company's commitment to personalized support.

Part of a Comprehensive Digital Ecosystem

The Connected Portal is just one component of euNetworks’ growing digital ecosystem, which already includes the Connected API and Marketplaces. These connected solutions provide customers with efficient, scalable digital options tailored to their needs.

• Connected API: This feature offers a suite of APIs that facilitate seamless integration with euNetworks’ systems, enhancing automation and connectivity on a larger scale.
• Marketplaces: This curated selection of partnerships expands access to euNetworks’ services while allowing customers worldwide to order bandwidth solutions efficiently.

Commitment to Future Development

Kevin Dean, Interim Chief Executive Officer of euNetworks, emphasized the importance of fast, simple, and reliable bandwidth management solutions that the Connected Portal provides. He explained that the platform empowers customers to take control of their bandwidth infrastructure autonomously while connectivity through Marketplaces offers an alternative for those seeking to integrate euNetworks’ services into global solutions. Dean expressed gratitude towards customers for their collaboration in developing these features and their ongoing support for future innovations.

About euNetworks

euNetworks is dedicated to providing critical bandwidth infrastructure and owns an extensive network of 18 fibre-based metropolitan areas connected through a high capacity intercity backbone. This infrastructure connects 53 cities across 17 countries in Europe, making euNetworks a leader in data center connectivity with direct connections to over 545 locations. The company is also a prominent cloud connectivity service provider, offering a wide range of services such as Dark Fibre, Wavelengths, and Ethernet solutions. Their offerings cater to various customers, spanning wholesale, finance, content, media, mobile, data centers, and enterprises, specifically addressing high bandwidth demands.

Additionally, euNetworks holds a significant commitment to sustainability, focusing on achieving carbon neutrality while collaborating with communities and industry leaders to address environmental challenges. For more information about euNetworks and their services, visit their official site.

Frequently Asked Questions

What is the Connected Portal?

The Connected Portal is a digital platform that simplifies bandwidth management for customers of euNetworks, allowing for quick access and order of services.

What features does the Connected Portal offer?

It features real-time access to network data, swift service management, operational notifications, self-service functionalities, and user-friendly navigation.

How does euNetworks enhance customer support?

euNetworks combines the Connected Portal with dedicated customer service teams to provide personalized support and meet various customer preferences.

What is the role of the Connected API?

The Connected API integrates euNetworks’ systems with customer platforms to enhance automation and connectivity efficiency.

How committed is euNetworks to sustainability?

euNetworks is dedicated to achieving carbon neutrality and focuses on responsible supply chain management while addressing environmental challenges collaboratively.

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