Start Your Leadership Journey Here
The Ritz-Carlton Leadership Center is introducing a new course, 'Leading Employee Excellence,' built for leaders who want practical, repeatable ways to help their teams thrive. It’s designed to turn good intentions into daily behaviors—clear actions that encourage people to do their best work. Whether you’ve managed teams for years or you’re stepping into leadership for the first time, you’ll find tools you can use right away.
What the Course Delivers
Inspiring Excellence, One Action at a Time
Rather than circling theories, this course stays close to the work. You’ll learn by doing, with activities that mirror real situations leaders face. A standout element of 'Leading Employee Excellence' is a practical six-month roadmap you can take back to your organization. It’s designed to help you model example-setting leadership consistently, not just after the workshop glow fades.
Flexible, Onsite Format
Choose the date that suits you: attend on October 22 or 23. The experience is a full-day, in-person session hosted at The Ritz-Carlton Dallas, Las Colinas—an environment purpose-built for service and operational excellence. The format is designed to fit your schedule without diluting the depth of the learning.
The People and Perspective Behind It
Amanda Joiner, the Global Vice President of the consulting and advisory firm, underscores a simple truth: cultures of excellence don’t happen by accident. They’re built through inspired leadership and everyday choices. With today’s workplace in mind, The Ritz-Carlton Leadership Center shaped this course to help leaders nurture emotionally intelligent, motivated teams—teams that can navigate pressure, change, and growth with steady confidence.
Why Empowered Employees Change the Outcome
Stronger Teams, Better Work
When people feel trusted and valued, they step up. This course equips leaders to create that kind of environment—one where inclusion isn’t a slogan but a daily practice that fuels collaboration and growth. Empowered employees take ownership of their work. That ownership shows up in productivity, quality, and satisfaction.
Practical Skills You Can Use
Knowledge sticks when you put it to work. That’s why the course leans on scenario-based training and other hands-on learning. You’ll practice applying key concepts in realistic situations so you can return to your team with approaches you’ve already tested. It’s a direct path from insight to action—and to the confidence that comes with it.
The Ritz-Carlton Standard
The Ritz-Carlton has long set the bar for service in hospitality. Through its Leadership Center, that tradition extends beyond hotels to leaders across industries. 'Leading Employee Excellence' continues this legacy, offering high-quality training that helps organizations raise their own standards and sustain them over time.
Frequently Asked Questions
What’s the main goal of 'Leading Employee Excellence'?
The course helps leaders put actionable strategies into practice so they can build and sustain a workplace culture where excellence is the norm.
When is the course offered?
Sessions are scheduled for October 22 and 23, 2024.
Where is the course held?
It takes place at The Ritz-Carlton Dallas, Las Colinas.
Who’s leading the effort?
A key voice in the program is Amanda Joiner, Global Vice President of the consulting and advisory firm.
How do I sign up?
You can register through the Ritz-Carlton Leadership Center’s official website.
