Ascential Technologies Unveils Ascential Care
Ascential Technologies has announced the launch of its innovative customer service program, known as Ascential Care. This new initiative is designed to create a globally responsive and agile customer service platform, enhancing the overall experience for customers who rely on their equipment and automation technologies. The goal is to ensure exceptional lifetime value, allowing customers to feel valued and supported throughout their journey.
Seamless Connectivity and Responsiveness
With Ascential Care, customers will have continuous access to the service team, no matter where they are or what time zone they may be in. This around-the-clock support is pivotal in providing a seamless service experience, which ultimately drives better product lifecycle value. By prioritizing customer responsiveness, Ascential ensures that all inquiries and issues are addressed promptly.
A Commitment to Customer Support
Scott Watts, the Divisional CEO of Ascential Technologies, believes that this restructured customer service program will significantly improve how customers receive support. He stated, "Customers can expect elevated, exceptional support at every stage, from installation and maintenance to refurbishment and spare part services.” The innovative service model provided by Ascential Care is not just about addressing immediate needs but also about enhancing the overall interactions customers have with their technology.
Introduction of Ascentialytics
One of the key features of the expanded service program is the introduction of Ascentialytics, a connected asset performance management solution aimed at giving customers the tools they need to gather and analyze data effectively. This will lead to improved asset reliability and availability, both critical aspects in reducing risks and costs associated with operations.
Enhancing Operational Efficiency
Ascentialytics offers customers valuable opportunities for proactive asset management through on-premises or remote monitoring solutions. These encompass integrated machine condition monitoring and predictive maintenance strategies, ensuring that clients receive timely insights into the status of their equipment. The solution captures real-time data, allowing for quick and informed decision-making.
The Future of Customer Interaction
Watts emphasized the game-changing nature of Ascentialytics, noting its capacity to provide insights that could significantly mitigate downtime and the occurrence of unscheduled repairs. Such improvements not only lead to enhanced machine health but ultimately support customers in maximizing their return on investment.
To explore how Ascential Technologies' enhanced service program can transform customer operations and improve efficiency, interested parties are encouraged to visit the company website for more detailed information.
About Ascential Technologies
Ascential Technologies, previously recognized as Burke Porter Group, specializes in designing, developing, and automating complex diagnostics and testing processes across diverse markets, including medical and life sciences, transportation, and test & measurement systems. With over 70 years of innovation to their credit, the company prides itself on its global impact and its commitment to assisting customers throughout the entire product lifecycle, focusing on quality and safety.
Ascential is trusted by Fortune 100 companies and innovative disruptors alike. These collaborations showcase their dedication not only to delivering cutting-edge solutions but also to addressing the most demanding challenges presented by their clientele. This all-encompassing approach ensures that Ascential remains at the forefront of technology and service excellence, setting them apart in the industry.
Frequently Asked Questions
What is Ascential Care?
Ascential Care is a newly launched customer service platform designed by Ascential Technologies to enhance customer experiences and provide global support.
How does Ascential Care benefit customers?
The program offers 24/7 access to support, ensuring quick responses to customer needs and promoting better product lifecycle value.
What is the role of Ascentialytics?
Ascentialytics is a connected asset performance management solution that enables customers to collect and analyze data, improving equipment reliability and availability.
How does Ascential Technologies ensure support throughout the product lifecycle?
By offering comprehensive services that cover installation, maintenance, refurbishment, and more, ensuring customers are supported at all stages.
Who are the customers of Ascential Technologies?
Their clientele includes leading Fortune 100 companies as well as innovative disruptors across various industries.
