Enhancing Business Transformation Through ServiceNow and AWS

ServiceNow and AWS Reinvent Business Transformation

ServiceNow, known for being an AI platform that fosters business transformation, is joining forces with Amazon Web Services (AWS) to amplify their joint capabilities. Together, they announce an expanded collaboration designed not just to enhance existing services, but to usher in a new era of AI-driven business transformation across various industries. With a new connector in play, companies can harness the power of multimodal models developed on Amazon Bedrock for workflows powered by Generative AI on the Now Platform.

Seamless Integration for Enhanced Workflow

This new integration represents a significant leap forward, as companies can now manage and streamline workflows with unprecedented ease. By connecting Amazon Bedrock's advanced AI models to ServiceNow, enterprises can quickly launch GenAI solutions that meet their unique operational needs. Whether it’s for summarization, advanced analytics, or code generation, customers have the freedom to choose the tools that best suit their requirements, all while ensuring their data remains secure and private.

Customer-Centric Innovations

Paul Fipps, president of Strategic Accounts at ServiceNow, stated, "Our partnership with AWS is accelerating business transformation for our joint customers." This sentiment underscores the growing need for integrated solutions that not only enhance user experiences but also optimize technology investments. By leveraging AWS’s next-gen capabilities alongside ServiceNow’s innovative workflows, businesses can expect to see tangible improvements in efficiency and performance.

Expanding Offerings in AWS Marketplace

ServiceNow is also excited to announce the launch of new solutions that are now available in the AWS Marketplace. This platform serves as a digital catalog, providing users access to thousands of software listings from vendors who specialize in running applications on AWS. As organizations continue to look for ways to simplify their software procurement processes, these new offerings from ServiceNow enable customers to harness the full potential of cloud technology seamlessly.

Featured New Integrations

Among the most significant features are:

• ServiceNow Security Incident Response integration with AWS Security Hub – This integration streamlines the incident management process by automatically generating security incidents in the SecOps module on the Now Platform based on findings from AWS Security Hub.
• Amazon Business Procurement Integration – By linking Amazon Business procurement with ServiceNow’s Procurement Operations, organizations will have improved oversight of approved suppliers, purchase requests, price modifications, confirmations, and shipping updates, ultimately enhancing their procurement governance.

Maximizing Investments and Driving Results

The collaboration aims to help organizations fully exploit their cloud investments. By merging AWS’s powerful cloud capabilities with the innovative offerings on the Now Platform, businesses can accelerate their outcomes and significantly enhance their digital experiences. Global enterprises, including leaders such as Bell Canada, Boomi, and Pearson, are reporting exceptional value from these integrations along with impressive cost reductions.

Success Stories from Partners

Bell Canada has leveraged the ServiceNow platform to enhance their enterprise services strategy, resulting in operational efficiencies. As John Watson, President of Bell Business Markets, noted, leveraging advanced automation and AI capabilities has enabled them to drive excellence in service delivery.

Similarly, Ed Macosky, Chief Product and Technology Officer at Boomi, emphasized how the collaboration with ServiceNow allows them to harness AI’s prowess for superior business outcomes while realizing significant savings in both time and costs.

Pearson’s Chief Information Officer, Marykay Wells, remarked on how critical ServiceNow has become to their efficiency enhancements and employee experiences. Through integrations available in AWS Marketplace, they are expediting their transformational journey.

Availability of Solutions

The innovative solutions from ServiceNow are accessible immediately via the AWS Marketplace. Companies eager to explore how ServiceNow and AWS are driving forward digital transformation can learn more about these developments by visiting AWS Marketplace directly.

About ServiceNow

ServiceNow, listed on the NYSE under the ticker NOW, is dedicated to harnessing AI to improve productivity and optimize business outcomes. By offering a human-centered approach to technology, they are transforming enterprises across all sectors and helping customers adapt to the pace of innovation efficiently.

Frequently Asked Questions

What is the nature of the collaboration between ServiceNow and AWS?

The collaboration focuses on expanding AI-driven capabilities to enhance business transformation across various industries.

How does the new connector improve business workflows?

The connector allows enterprises to integrate multimodal models from Amazon Bedrock for tailored GenAI-powered workflows.

What security measures are in place with this integration?

Data privacy and security are prioritized, ensuring that customers can set up connections safely and efficiently.

How can businesses access the new ServiceNow solutions?

The solutions are readily available on the AWS Marketplace.

Who benefits from the integrations offered by ServiceNow and AWS?

Global enterprises, particularly those in technology, finance, and education sectors, are set to gain significant value from these integrations.

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