E Source Highlights Utility Engagement at Upcoming IUCX Event
Alongside exhibiting at the event, the company will participate in discussions about debt management and customer experience.
E Source, a consulting firm dedicated to utilities, is set to exhibit and engage in vital conversations at the Innovate UtilityCX (IUCX) Conference 2025, an important gathering focused on utility customer service and engagement. This annual event will gather representatives from various electric, gas, and water utilities, creating a unique opportunity to tackle contemporary challenges in the industry.
This year's IUCX Conference, previously known as CS Week, will draw participants from over 300 utilities across North America and beyond. Attendees can expect a blend of interactive sessions and workshops aimed at exploring effective strategies for digital engagement, enhancing the meter-to-cash processes, and staying ahead of emerging trends within utility programs and offerings.
E Source consultants will join forces with fellow industry experts to delve into pressing customer-related challenges. They will present data-driven solutions that address issues such as arrears management, optimizing customer journey mapping, and enhancing digital channel access. Notably, E Source is also a Silver Sponsor for the Credit and Collections Deep Dive taking place on May 6.
Key Sessions and Discussions at IUCX Conference
A series of compelling sessions and discussions are set to take place, providing insights from leaders in customer service innovation and meter-to-cash technologies. Below is a summary of the key sessions scheduled for the conference:
Trends and Strategies for Impacting Revenues and Reducing Debt, 10:10-11:00 a.m., May 6
E Source Executive Consultant Bob Cooke will participate in a dynamic panel discussion featuring industry leaders in utility billing technology. The focus will be on strategies for reducing customer debt through effective payment plans, process improvements, and advanced billing technologies.
Speakers Include:
- Bob Cooke, Executive Consultant, E Source
- Danya Davin, Manager, Billing and Payments, Arizona Public Service
- Gareth Welch, Head of Product, Aptumo, Echo Managed Services
- Hernando Parrott, North America President, Open Intelligence
Focusing on Our North Star to Improve Performance, 10:45-11:45 a.m., May 8
Jeffrey Daigle, the Vice President of Customer Experience and Innovation at E Source, will discuss strategies for aligning utility operations with customer experience goals in dialogue with Shana Williams from Tacoma Public Utilities.
Speakers Include:
- Jeffrey Daigle, Vice President, Customer Experience and Innovation, E Source
- Shana Williams, Customer Service Division Manager, Tacoma Public Utilities
Jeremy Klingel, President of Consulting at E Source, emphasized the significance of the IUCX Conference in helping utilities enhance their service relationships and interactions with customers. He noted, "Utilities face continuous challenges in ensuring reliability and affordability while adapting to changes in demand and regulatory landscapes. The IUCX Conference offers a crucial platform for sharing innovations in customer service optimization, helping to build better experiences for all client sectors from residential clients to large industrial operations. Our team anticipates providing valuable insights into maximizing customer service channels and navigating the complexities of credit and collections management.”
For further inquiries into E Source’s customer engagement, operational excellence, and technology solutions, attendees are encouraged to visit booth #925 in the IUCX exhibit hall.
About E Source
E Source delivers cutting-edge research, data science, and consulting tailored for utilities, empowering them to make informed, data-driven decisions that enhance their customer relations and financial impact. Based in Boulder, CO, E Source serves a diverse clientele throughout the US and Canada.
Frequently Asked Questions
What is the purpose of the IUCX Conference?
The IUCX Conference focuses on innovative customer service strategies and challenges within the utility sector, providing a networking platform for industry professionals.
Who will be speaking at the event?
Key speakers from E Source and representatives from various utilities are set to share their insights on customer engagement, debt management, and operational strategies.
When will the IUCX Conference take place?
The conference is scheduled to occur from May 6-8.
Where can I find E Source at the conference?
E Source will be located at booth #925 in the IUCX exhibit hall.
What innovations will E Source present?
E Source aims to share data-driven solutions for improving customer experiences and optimizing processes within the utility industry.
