E Source Celebrates Utility Leaders at Forum 2024 Awards

E Source Celebrates Utility Leaders at Forum 2024 Awards

The E Source awards recognized utility leaders in advertising, residential and business customer experience, employee experience and website excellence.

E Source, a utilities-focused research, consulting, and data science company, announced the results of its annual awards at Forum 2024, the 37th edition of this significant annual event. This three-day occasion brought together many utility professionals for learning opportunities and networking. The awards ceremony highlighted the distinguished achievements in advertising, customer experience, employee experience, and excellence in website design.

A Celebratory Event for Utility Professionals

During the Forum, first-place winners showcased their initiatives and impressive results, setting high standards for the industry. This collective acknowledgment inspires peers to return to their utilities with novel ideas and solutions. The awards ceremony was hosted by Filomena Gogel, the President of Research and Advisory at E Source.

Commitment to Innovation and Excellence

Gogel expressed the organization's commitment to aiding utilities in navigating the challenges of decarbonization, affordability, and equity. By leveraging data-driven and customer-focused decisions, E Source aims to promote innovation within the utility sector. The organization values these impressive achievements, which reflect a strong commitment to enhancing customer and employee experiences.

Award Categories and Notable Winners

The awards were segmented into various categories recognizing outstanding efforts in both customer and employee experiences:

Achievements in Customer and Employee Experience

E Source acknowledged utilities that excelled in customer and employee experience initiatives, which contributed significantly to customer satisfaction and workplace engagement. A dedicated panel of experts evaluated these entries based on creativity, organizational reach, measurable results, and overall impact.

• Residential Customer Experience: Avangrid
• Business Customer Experience: Con Edison
• Employee Experience: PG&E
• Small Utility Excellence: takeCHARGE NL, a partnership of Newfoundland Power and Newfoundland and Labrador Hydro

Website Excellence Award

For the first time at Forum, E Source also presented the Website Benchmark Award, which assesses utility websites on their findability, user functionality, content, and aesthetic appeal. The Website Benchmark Award of Excellence was awarded to Northern Indiana Public Service Co. for its outstanding website performance.

Utility Ad Awards

The Utility Ad Awards celebrated creativity and effectiveness in marketing and communications campaigns. A diverse panel of independent judges evaluated campaigns based on messaging, creative execution, and overall success.

• Affordability and Energy Equity: Independent Electricity System Operator for the "Home Heating Hero" campaign
• Brand and Sustainability: Tampa Electric for the "Your Neighbor, Mr. Sun" campaign
• Energy Efficiency: BGE for the "Through and Through Campaign"
• Renewable Energy: LG&E and KU for the "Solar Share" campaign
• Internal Communications: Alabama Power for the "Second-Chance Tree Trimming Program" campaign
• Mobility and EVs: PNM for the "PNM Transportation Electrification Program 2023"
• Safety and Emergencies: Austin Energy for the "Education" campaign
• Self-Service: Evergy for the "YOUtility Val Prop Evolution" campaign

Forum Highlights

Forum 2024 also featured compelling keynote speakers and insightful market research that tapped into trends affecting the utility sector. Attendees experienced customer panels and discussions that provided actionable insights while networking with peers. This event has proven to be a significant platform for utility professionals, focusing on collaboration and sharing knowledge.

E Source's Commitment to the Utility Industry

E Source's Research and Advisory team, responsible for orchestrating the Forum, offers subscription-based services aimed at program innovation and customer experience enhancement. Their researchers assist utilities in making informed financial decisions, improving operational efficiencies, and boosting customer satisfaction and retention rates across the US and Canada.

About E Source

E Source merges cutting-edge research, consulting, and data analysis to empower utilities in making impactful, data-driven decisions that benefit their customers, sustain profitability, and protect the environment. Headquartered in Boulder, Colorado, E Source's teams span across North America, reinforcing their commitment to being a critical partner in the utility sector.

Frequently Asked Questions

1. What types of awards are given at Forum 2024?

Awards were given in categories such as Achievements in Customer and Employee Experience, Website Excellence, and Utility Ad Awards, recognizing excellence across various dimensions.

2. Who hosted the awards ceremony?

The ceremony was hosted by Filomena Gogel, the President of Research and Advisory at E Source.

3. How does E Source support utilities?

E Source offers research and advisory services to help utilities make informed decisions and enhance customer experiences through innovative solutions.

4. Who were the notable winners in the Employee Experience category?

PG&E received top honors in the Employee Experience category for their impressive initiatives focused on employee engagement.

5. Where is E Source headquartered?

E Source is based in Boulder, Colorado, with teams spread across the US and Canada.

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