Duke Energy Florida Restores Power After Hurricane Milton
Duke Energy Florida has made significant strides in restoring power to its customers affected by Hurricane Milton. With over 99% of customers now having their electricity back, the company has successfully met or even exceeded estimated restoration times across the board.
Decline in Power Outages
Following the initial impact of Hurricane Milton, the company reported over a million outages. Now, only around 3,000 customers are still experiencing power disruptions. This notable reduction highlights the efficiency and effectiveness of Duke Energy's restoration efforts.
Ongoing Restoration Commitment
Power restoration crews are hard at work resolving the remaining outages. These efforts are concentrated primarily in areas heavily impacted by the storm, where crews face challenges due to damage in residential areas, often requiring specialized equipment to access. Duke Energy assures customers that their commitment to restoring power remains steadfast.
Personalized Customer Communication
As restoration progresses, customers will continue to receive tailored updates about their individual situations. The company emphasizes that every customer is equally important to them, from the first to the last. "We will maintain the same focus and dedication throughout this process until all power is restored," stated Melissa Seixas, the state president of Duke Energy Florida.
Preparing Customers for the Next Steps
Customers whose properties have suffered severe damage or flooding may need to prepare for longer restoration times. Duke Energy is committed to keeping affected individuals informed, especially in cases where repairs to the meter base, breaker panel, or electrical wiring are necessary. Inspections may also be required for these properties once repairs are completed.
Reporting Power Outages
For convenience, Duke Energy has established multiple channels for customers to report outages:
- Visit Duke Energy's website on your desktop or mobile device.
- Utilize the Duke Energy mobile app, available for download on major app stores.
- Send a text with the word OUT to 57801 (standard text and data rates may apply).
- Call the automated outage reporting system at 800.228.8485.
About Duke Energy Florida
Duke Energy Florida, a subsidiary of Duke Energy, operates with an energy capacity of 12,300 megawatts, delivering electric service to approximately 2 million customers across a vast service area. The company's overarching mission revolves around serving customers reliably and efficiently.
Clean Energy Initiatives and Future Goals
Duke Energy is heavily invested in transitioning toward cleaner energy solutions while prioritizing reliability and affordability. The company plans to achieve net-zero methane emissions from natural gas operations by 2030 and net-zero carbon emissions by 2050. Efforts are being channeled into electric grid upgrades and the incorporation of renewable energy sources to foster a sustainable energy future.
Frequently Asked Questions
What percentage of customers have had their power restored?
More than 99% of Duke Energy Florida customers affected by Hurricane Milton have regained power.
How has Duke Energy addressed the remaining power outages?
The company has deployed thousands of crews to continue working on restoring power, especially in heavily damaged areas.
What should customers do if they face extended outages?
Customers experiencing prolonged outages due to property damage should keep in touch with Duke Energy for updates and may need to arrange inspections after repairs.
How can customers report outages?
Customers can report outages via Duke Energy's website, mobile app, by texting OUT to 57801, or through a phone call to 800.228.8485.
What are Duke Energy's clean energy goals?
Duke Energy aims for net-zero methane emissions from its natural gas businesses by 2030 and net-zero carbon emissions from electricity by 2050.
