Duke Energy Responds to Devastating Flooding
Duke Energy is taking swift action to address the substantial impact of historic storms and severe flooding affecting numerous communities. The company remains committed to ensuring public safety and restoring services efficiently. The Ohio River is anticipated to crest at 60 feet, significantly affecting both Ohio and its neighboring states.
Power Restoration Efforts
Since the severe weather hit, Duke Energy crews have worked tirelessly, restoring power to over 70,000 customers who were affected. The restoration process has been rigorous, but engineers and technicians are making significant progress. With the floodwaters receding, it's evident that these teams are essential in bringing neighborhoods back to normalcy.
The heroic efforts of these crews showcase the company’s dedication to its customers. As the situation evolves, they continue to prioritize resources for restoring essential services, including both electric and natural gas, throughout the most affected regions.
Continuing Challenges
Low-lying areas around the Ohio River continue to face significant challenges, including flooding complications that have necessitated the coordination of over 500 natural gas shutoffs. Such measures are crucial for maintaining safety during this tumultuous period, as the company has put public well-being first.
Safety Instructions for Customers
Duke Energy urges its customers to prioritize safety during this challenging time. Here are some essential tips to follow:
- Ensure you turn off power at the circuit breaker panel if flooding threatens your home or business.
- Stay away from downed electrical lines and avoid contact with water that may be near them.
- Never handle electrical equipment with wet hands or while on wet surfaces as it can lead to severe electric shocks.
- If a home or business has flooded, a licensed electrician must inspect the electrical system for safety before power restoration can occur.
- Natural gas service cannot be reconnected until an inspection for safe operation is completed for any appliances that might have been damaged.
How to Report Issues
In the event of a natural gas outage or emergency, customers are prompted to immediately contact Duke Energy via their dedicated line. If you suspect a natural gas leak, evacuate the area and call for help from a secure location. Customer safety remains foremost, always approaching such situations with caution.
Utilizing Additional Resources
For improved safety measures, customers are encouraged to download emergency apps like that of the American Red Cross, which feature vital weather alerts and safety checklists. With these tools, families and businesses can better prepare for any emergencies coming their way.
Duke Energy emphasizes the importance of being informed, especially during weather-related events, by offering numerous resources on their safety and preparedness page, which outlines all necessary steps for before, during, and after storms.
Stay Updated with Outage Information
To remain informed regarding outage updates, customers have several options available. Through text alerts, mobile applications, and the company’s website, customers can assess their service status effectively and stay aware of restoration efforts. Duke Energy ensures that channels for reporting outages, including a 24-hour hotline, are well communicated.
Protecting Yourself from Scams
In the wake of storms, vigilance against scams becomes ever more critical. Duke Energy provides guidance on recognizing fraudulent solicitation, reminding customers that the company will never threaten disconnection or demand payments over the phone.
About Duke Energy
Duke Energy, operating as a subsidiary in regions such as Ohio and Kentucky, serves approximately 910,000 customers with electric services and 560,000 customers with natural gas services. The company is actively prioritizing the transition to cleaner energy solutions while maintaining its services to ensure customer reliability.
Duke Energy, listed on the NYSE as DUK, stands as one of the largest energy holding companies in America, with a mission to build a smarter, cleaner energy future. Committed to investing in upgrades that enhance service delivery, their initiatives focus on renewables and energy efficiency.
Duke Energy encourages connection through its social media platforms and website for the latest updates and company news. Should customers have inquiries, the dedicated contact team is available at any time to assist.
Frequently Asked Questions
What measures is Duke Energy taking during flooding?
Duke Energy is actively restoring services while ensuring customer safety by coordinating power and gas shutoffs in flooded areas.
How can customers report power outages?
Customers can report outages via text alerts, the Duke Energy mobile app, or by calling the automated outage-reporting system.
What safety tips does Duke Energy provide for flooding?
The company recommends turning off power at the circuit breaker, avoiding water downed lines, and waiting for professional evaluations before restoration.
How does Duke Energy prioritize restoration efforts?
The restoration process prioritizes repairing major power lines to return service to the greatest number of customers quickly.
What should I do if I suspect a natural gas leak?
If you suspect a natural gas leak, leave the area immediately and call 911 or Duke Energy from a safe location.
