Domtar Celebrated by Crayola for Outstanding Customer Support
Award showcases Domtar's commitment to sustainability and customer service excellence.
Domtar has been awarded the prestigious CARE (Colorful Action for Renewable Energy) award by Crayola. Recognized for their exceptional customer support, Domtar stands out as the producer of the paper used in Crayola's renowned coloring books. This recognition highlights their unwavering dedication to providing timely, accurate, and transparent sustainability data.
Crayola, a well-known subsidiary of Hallmark, presented this award during a ceremony at its headquarters, where Domtar's senior account managers Bob Saxon and Danielle Sinclair, alongside Jordan Bowers from Domtar's sustainability team, graciously accepted the accolade.
Danielle Sinclair, who serves as a senior account manager for national accounts, expressed her appreciation, stating, "This honor is significant as it reflects the collaboration and hard work of our entire team to help our customers achieve their sustainability goals. We take pride in supporting Crayola's mission to inspire creativity and color in the world."
In the previous year, Domtar demonstrated its commitment by responding to over 500 requests related to sustainability and regulatory matters from customers. To further enhance this support, they launched a new customer portal that facilitates the request and retrieval of sustainability-related data.
Crayola also acknowledged Domtar's best practices in forest management and responsible sourcing of wood and fiber as pivotal aspects of their selection for the award. These practices align with Domtar’s 2030 Sustainability Strategy, which focuses on building trust and advancing shared goals with their customers. Presently, all wood and fiber sourced by Domtar comes from responsible sources, with plans to expand landowner engagement in their fiber supply chain by 2030.
These efforts not only support Domtar’s sustainability initiatives but also align with broader environmental goals within the industry. Domtar's dedication to sustainability is evident in their continuous pursuit of accountability and transparency through their offerings.
To gain more insights into Domtar's ongoing commitments toward customer service and sustainability initiatives, their latest sustainability report provides comprehensive details on their progress.
About Domtar
As a leading manufacturer in the diversified forest products sector, Domtar operates with nearly 14,000 employees across over 60 locations throughout North America. With a remarkable annual production capacity of 7.2 million metric tons, their product range includes pulp, paper, packaging, and tissue. Moreover, Domtar also has the capabilities to produce around 3 billion board feet of lumber and various wood products.
Formerly branded as the Paper Excellence Group, Domtar comprises the legacy businesses of Paper Excellence, Domtar Corporation, and Resolute Forest Products, and is currently owned by investor Jackson Wijaya. Renowned for their operational excellence, Domtar is committed to delivering high-quality and cost-effective products tailored to meet global customer needs. Their mission revolves around sustainability, ensuring responsibly sourced wood fiber is transformed into essential products for daily use.
Frequently Asked Questions
What is the CARE award given to Domtar?
The CARE award recognizes companies for their exceptional commitment to sustainability and customer support, specifically awarded by Crayola.
How did Domtar perform in customer sustainability requests?
In the last year, Domtar successfully addressed over 500 customer requests related to sustainability and regulatory inquiries.
What is Domtar's 2030 Sustainability Strategy?
This strategy emphasizes responsible sourcing practices, enhancing landowner engagement, and achieving shared sustainability goals by 2030.
How many employees does Domtar have?
Domtar employs nearly 14,000 individuals in various locations across North America.
What products does Domtar manufacture?
Domtar produces a range of products, including pulp, paper, packaging, tissue, and wood products, with a significant commitment to sustainability.
