A Half-Century of Consumer Trust
Imagine sticking around in any industry for 50 years. That's exactly what D&M Leasing has done, and it's not by some fluke of luck. Being the largest consumer car leasing company in the nation isn't child's play. You don't just earn the top spot and rest there unless you're offering something others aren't. Founded in 1976, they're celebrating this big milestone with a trophy cabinet that'd make anyone in the business envious: 12 consecutive Cars.com Leasing Company of the Year awards. And this isn't some panel of judges handing out gold stars—it's all about verified customer reviews.
Beyond the Traditional Dealership
The secret to D&M's success? Well, it seems less like a secret and more like a badly needed alternative to the pain of walking onto a car lot. Let’s be honest, the idea of negotiating prices with a car dealer is as appealing as chewing on tinfoil. D&M Leasing flipped the script, taking the negotiating table to the customer’s doorstep. Their consultants handle vehicle sourcing, trade-ins, and negotiations. No pressure, no fuss. It's like hitting the bullseye in an industry riddled with moving targets.
It's no wonder 75% of their business is repeat and referral. In an industry where the staff turnover rate is a staggering 60%, D&M bucks the trend with an average tenure exceeding a decade. Customers aren’t just buying or leasing a car; they're sticking around for the relationships they’ve built over years.
The Award-Winning Streak
"The Cars.com award confirms that trust is being earned." — Kelly Strausser, COO at D&M Leasing
A dozen consecutive wins on Cars.com is unheard of. Think about it: nearly 30 million people shop for leases on that platform every month. That means a new fleet of folks deciding where to put their hard-earned money, and for over a decade, they’ve been leaning into D&M Leasing. This trust isn't just garnered overnight. It's the type of thing you'd write home about, a glowing endorsement of a service that takes ‘white-glove’ to another realm.
Fifty Years of Learning and Earning
The more things change, the more things seem to stay the same, especially in the auto business. Sure, cars have gone from clunky gas guzzlers to tech-savvy hybrids, but people still want trust and reliability. D&M gets it; they've positioned themselves as purveyors of long-term relationships rather than mere vehicle transactions. That’s a gutsy move in a world where everything’s disposable.
Chief Operation Officer Kelly Strausser captures it best when she says, "Our success has been built on trust and long-term relationships. As we look to the future, our focus remains on delivering the same level of service that keeps customers coming back year after year." It's these relationships that feed the future. D&M Leasing isn’t here to write the next chapter in auto leasing; they’re here to author the whole book.
Looking Ahead While Celebrating the Past
Born from two Dallas-area dealers over five decades ago, D&M Leasing is the lovechild of experience and a vision that was clearly years ahead of its time. Here’s to 50 years of fortitude, finesse, and forward-thinking. As they pop the champagne in Fort Worth, D&M isn’t just celebrating an anniversary; they’re setting a stage for the next act of consumer-focused service that’s been the cornerstone of their operation. Cheers to them for staying in the game and keeping their ace up the sleeve.
