Discover eGain’s AI Innovations at Stuttgart KM Days 2024

eGain's Role as a Gold Sponsor

eGain, a prominent player in the AI knowledge management space, proudly announces its participation as a Gold Sponsor at the forthcoming Knowledge Management Days Conference. This significant event, which celebrates its 20th iteration, will be held in Stuttgart, showcasing the advancements and best practices in knowledge management. eGain's presence highlights its commitment to guiding businesses in effectively leveraging artificial intelligence to enhance customer service and operational efficiency.

Understanding the Need for AI in Business

In today's rapidly evolving technological landscape, businesses face increasing pressure to integrate AI solutions into their operations. Gartner’s research emphasizes that without linking generative AI projects to modern knowledge management systems, these initiatives are likely to fall short of their intended customer experience and cost-reduction objectives. eGain aims to provide insights and tools necessary for companies to navigate this crucial transformation.

Showcasing the Award-Winning AI Knowledge Hub

At the conference, eGain will unveil its celebrated AI Knowledge Hub, designed to optimize knowledge management processes. This comprehensive solution empowers organizations by offering reliable, easily accessible information, thus elevating customer interactions and driving operational success. Attendees will have the opportunity to explore the functionality and benefits of this innovative platform.

Sharing Insights and Best Practices

Aligned with the event's theme, 'For practitioners, by practitioners,' eGain will engage participants through discussions on valuable lessons and best practices for utilizing AI. The goal is to better equip businesses as they embark on their journey towards Gen AI and knowledge modernization, ensuring they are well-prepared to meet their strategic goals.

Exciting Featured Sessions

eGain has planned a series of informative sessions at the conference, addressing the integration of knowledge management and AI:

• Better Customer Service Through Knowledge Management and Gen AI (Presentation in German)
  • Date and time: November 19, 4:40 pm
  • Speaker: Uwe Schiefelbein, Strategic Client Director, eGain
• Art of the Possible: Transform Your Operations with Knowledge-Backed Gen AI (Demo in English)
  • Date and time: November 20, 3:10 pm
  • Speakers:
    • Anthony Gray, VP EMEA, eGain
    • Vernon Lees, Solutions Consultant, eGain

Engaging Booth Highlights

eGain will have an exciting presence at GATE22 – Hybrid Studio, showcasing various exclusive offers:

• Free print copy of Knowledge Management for Dummies by John Wiley, featuring updated best practices for Gen AI (German version).
• Opportunity to participate in an Innovation in 30 Days risk-free AI Knowledge pilot.

About eGain

eGain has emerged as a leader in AI-powered knowledge management solutions, helping businesses enhance customer experiences while reducing operational costs. The eGain AI Knowledge Hub ensures organizations have trusted, consumable answers at their fingertips. For more details, interested parties can visit eGain's website.

Contact Information for Media Inquiries

For any media-related questions or information, feel free to reach out to eGain at Press@egain.com or call 408-636-4514.

Frequently Asked Questions

What is the Knowledge Management Days Conference?

This conference focuses on the latest trends and best practices in knowledge management, especially the integration of AI technologies.

Why is eGain participating in this conference?

As a leader in AI-driven knowledge management, eGain aims to share insights and innovative solutions with businesses looking to enhance their operations.

What can attendees expect from eGain's sessions?

Participants will learn about improving customer service and operational efficiency through effective knowledge management and AI.

Where can I find more information about eGain?

More information can be found on eGain's official website, where details about their offerings and innovations are available.

How can I contact eGain for media inquiries?

Media inquiries can be directed to Press@egain.com or by calling 408-636-4514 for more assistance.

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