Delta Dental of Virginia Addresses Data Security Incident
Delta Dental of Virginia (DDVA) has recently informed individuals about a data security incident that may have involved personal and protected health information. Protecting the privacy of this information is a fundamental part of DDVA's mission, and the company is committed to addressing any concerns that arise from this matter.
Investigation into the Incident
On or about a specific date, DDVA identified suspicious activity linked to an email account and launched a thorough investigation immediately. In collaboration with external cybersecurity experts, DDVA aimed to uncover the scope of the breach. The investigation revealed unauthorized access to certain emails and attachments between a set timeframe, which raises serious concerns for those who may be affected.
Details of the Compromised Data
During the review of the potentially affected files, it was found that some personal information belonging to individuals may have been compromised. Specifically, this could include names, Social Security numbers, state or federal government-issued ID numbers, as well as protected health information. It's important to note that there has been no evidence indicating that any of this information has been misused or attempted to be misused.
Communication with Affected Individuals
As part of their response, DDVA has directly mailed notifications to individuals who may have been affected by this incident. These notifications were sent to those with an available mailing address to ensure they are informed and have the resources to protect their information.
Steps Taken by DDVA
Upon discovering the incident, DDVA promptly implemented several measures to improve security and reduce the risk of future incidents. This includes establishing a toll-free call center that individuals can contact with questions and concerns. The representatives at the call center are available on weekdays to assist individuals from early morning until evening.
Commitment to Privacy and Security
The protection of personal information remains a top priority for DDVA. After the incident, the company expressed its sincere regret regarding any distress or inconvenience this may cause to affected individuals. They continue to reinforce their security protocols to safeguard personal and protected health information.
Further Resources Available
Individuals seeking additional information about this incident or those who need assistance can reach out to the dedicated call center. The representatives are trained to provide guidance and support to ensure that individuals feel secure and informed.
Frequently Asked Questions
What is the nature of the data security incident reported by DDVA?
DDVA has indicated that there was unauthorized access to certain emails and attachments which may have contained personal and protected health information.
What information might have been compromised?
Compromised information could include names, Social Security numbers, ID numbers, and protected health information, although there is no evidence of misuse.
How is DDVA addressing the situation?
DDVA has conducted an investigation, notified affected individuals, and implemented additional security measures to prevent future incidents.
Where can I get assistance regarding this incident?
A toll-free call center has been established, and individuals can contact DDVA's representatives for any questions or concerns related to the incident.
Is there any indication of misuse of the compromised data?
No evidence has been found showing the misuse or attempted misuse of the potentially impacted information.
