Partners in Pediatrics Addresses Data Security Incident
Partners in Pediatrics (PIP) recently informed individuals about a concerning data security incident that may have impacted personal and health-related information. The organization emphasizes the significance of safeguarding the privacy and security of all data in its possession.
Investigation of Email Account Activity
In early 2025, PIP detected unusual activities within an employee email account. This prompted immediate action, and an investigation was launched with the help of independent experts. The findings indicated that some emails may not have been secure, leading to access without proper authorization. PIP took the necessary steps to identify potentially affected individuals, culminating in the completion of this process a few months later.
Communication with Affected Individuals
PIP prioritized notifying those whose information might have been compromised. By late September 2025, the organization reached out to individuals with available addresses to inform them about the situation.
Types of Information Potentially Affected
Upon reviewing the data, it was discovered that various details of current and former patients could have been involved. These include names, birth dates, Social Security numbers, driver's license numbers, clinical information such as lab results, and prescription details, among others. Notably, not every individual was affected to the same extent.
Proactive Response and Measures Taken
Immediately upon discovering the incident, PIP enacted several corrective actions and is currently reviewing internal policies. They are also working on enhancing their security protocols to prevent a recurrence of similar events. Establishing a toll-free call center aimed at addressing inquiries related to the incident reflects their commitment to transparency and support.
Accessibility and Ongoing Support
The call center is operational from Monday to Friday, catering to questions and concerns regarding the incident. Representatives are available during business hours to assist those who reach out.
Commitment to Patient Privacy
PIP is devoted to maintaining the privacy and protection of personal health information. They sincerely apologize for any distress or inconvenience caused by this security incident and remain focused on implementing robust solutions for future protection.
Frequently Asked Questions
What happened in the data security incident at PIP?
PIP discovered unusual activity in an employee email account, leading to concerns about unauthorized access to emails.
What types of information were affected?
Potentially affected information includes names, birth dates, Social Security numbers, clinical information, and health insurance details.
How did PIP respond to the incident?
PIP initiated an investigation, notified affected individuals, and began implementing enhanced security measures.
Is there a way to ask questions about the incident?
Yes, PIP has established a toll-free call center available Monday through Friday to address any queries.
What are the hours of operation for the call center?
The call center operates from 6:00 am to 6:00 pm Mountain Time, offering assistance to individuals seeking information on the incident.
