Update on Cybersecurity Challenges Faced by Daedong-USA
Daedong-USA, Inc. (KIOTI Tractor Division), known as DD-USA, is proactively addressing a recent cybersecurity challenge that impacted some of its systems. The company first identified the issue in mid-October 2024 when it was discovered that an unauthorized party had gained access to sensitive personal information. In accordance with legal obligations, DD-USA promptly informed affected individuals about the breach.
Details of the Data Breach
After a thorough review following the initial notification, additional sensitive information was found to be compromised as of late October 2025. DD-USA asserts that this incident does not represent a new security breach, as they believe it affects a minor percentage of current and former employees, as well as a limited number of customers who purchased KIOTI Tractor products through authorized retailers.
Type of Information Affected
The compromised personal information includes names, contact details such as mailing addresses and phone numbers, dates of birth, copies of identification papers like driver's licenses and passports, government-issued ID numbers, bank account and payment card details, as well as medical and health-related data. Usernames, passwords, and work-related information were also among the items accessed.
Responsive Measures Implemented by DD-USA
Following this incident, DD-USA acted swiftly to strengthen the security of its systems. They recruited third-party forensic experts to assist in investigating the breach. Additionally, they have communicated with affected individuals via postal mail or email as prescribed by law. The notice provided includes advice on steps that recipients should consider taking to safeguard their information.
Support for Affected Individuals
For any queries, DD-USA has established a dedicated call center, reachable at 1-833-918-7467. This service is available toll-free from Monday to Friday, between 8 a.m. and 8 p.m. CST, excluding major holidays. Individuals calling are advised to have their engagement number, B155197, ready for reference.
Continuous Improvement in Data Security
DD-USA is committed to ensuring the security of customer data. The company's proactive stance aims to prevent such incidents in the future. Their efforts are complemented by a dedicated team focused on continuously improving system security and protecting customer information.
About KIOTI Tractor and Its Commitment
For over 35 years, KIOTI Tractor has established itself as a reliable supplier of high-quality tractors ranging from 22 to 115 horsepower in the U.S. and Canadian markets. The diverse product lineup includes tractors, utility vehicles, zero-turn mowers, and compact construction equipment. With its headquarters located in Wendell, North Carolina, and additional distribution locations in Texas and Canada, KIOTI prides itself on a strategy of vertical integration that guarantees quality and integration across components. The extensive dealer network throughout North America ensures excellent customer service.
Frequently Asked Questions
What cybersecurity issue is Daedong-USA addressing?
DD-USA is addressing a breach that allowed unauthorized access to personal information affecting some current and former employees and customers.
What kind of personal information was compromised?
The breach included names, contact information, identification documents, bank details, and health-related data.
How is Daedong-USA ensuring data security after the breach?
They have taken steps to enhance security, engaged forensic investigators, and are actively notifying impacted individuals.
What should affected individuals do?
Individuals should follow the instructions provided in the notice from DD-USA and consider contacting the dedicated call center for assistance.
Where can I find more information about KIOTI Tractor?
For product information and updates, visit your authorized KIOTI Tractor dealer or the company website.
