Cognizant Partners with AP Pension for Transformation
Recently, a significant collaboration was announced between Cognizant and AP Pension, a prominent life and pension company. This partnership aims to implement business process outsourcing (BPO) and robotic process automation (RPA) services, driving efficiency and improving customer experiences. Through this commitment, Cognizant intends to enhance AP Pension's operational capacity and support its transformation journey.
Goals of the Collaboration
The primary objective of this partnership is to strengthen AP Pension's capabilities in managing their processes efficiently. Cognizant will deploy its Nordic-speaking Center of Excellence in Vilnius, Lithuania, to optimize business operations and enhance administrative process efficiencies. This strategic move will not only increase their operational capacity but also free up internal resources for essential strategic initiatives.
Benefits to AP Pension
Janni Bové Schou, the Chief Commercial Officer at AP Pension, emphasized the benefits of this partnership. According to her, this collaboration will provide the necessary capacity to continue their transformation journey without sacrificing quality for their customers. This means that as AP Pension seeks to deliver better strategies and initiatives, Cognizant’s support will be pivotal in ensuring they do so effectively.
Expertise from Cognizant
On the other hand, Thomas Djursø, Cognizant’s Country Manager in Denmark, expressed pride in being chosen as a partner. He highlighted that this collaboration underscores Cognizant's strong position in the BPO landscape in Denmark. With their extensive experience, they are poised to help AP Pension scale efficiently, streamline processes, reduce time to market, and consistently improve customer experiences.
About AP Pension
AP Pension is a customer-owned pension company dedicated to offering highly competitive pension and insurance solutions to both individuals and businesses. Their commitment focuses on not just providing attractive returns but also delivering high-quality customer service to their members.
About Cognizant
Cognizant is a leading company reshaping how businesses operate in a modern world. Their mission revolves around helping clients adapt to new technologies, rethink processes, and enhance experiences in the fast-evolving marketplace. Their approach emphasizes innovation and improvement in everyday life for all stakeholders involved.
Contact Information
For further details, individuals can reach out to:
AP Pension Communication
Tina Baggesgaard Kristensen
Head of Strategy & Communications
Contact information available upon request.
Cognizant Communications
Sarah Douglas
Head of Communications EMEA & APJ
Contact information available upon request.
Frequently Asked Questions
What services will Cognizant provide to AP Pension?
Cognizant will deliver business process outsourcing and robotic process automation services to enhance efficiency and capacity for AP Pension.
What is the main goal of this partnership?
The primary goal is to support AP Pension's transformation efforts by improving operational efficiency and customer service.
Where is Cognizant's Center of Excellence located?
The Nordic-speaking Center of Excellence by Cognizant is located in Vilnius, Lithuania.
Who is involved in this partnership from AP Pension?
Janni Bové Schou, the Chief Commercial Officer at AP Pension, is a key spokesperson regarding this partnership.
How does Cognizant plan to improve AP Pension's customer experience?
Cognizant focuses on optimizing processes and efficiently managing workloads, which will ultimately lead to a better customer experience.
