Club Exploria's Response to Allegations
Club Exploria has announced its plans to contest the claims made by the North Carolina State Attorney General's office regarding illegal robocalls. They emphatically state that these allegations are unfounded, hoping to reach a swift and amicable resolution to clear up any confusion for consumers.
A Message from Counsel
In a statement, Club Exploria's attorney, Eric J. Troutman of Troutman Amin, LLP, thanked the North Carolina Department of Justice and the Attorney General's office for their efforts in combating illegal robocalls. He expressed gratitude for their leadership but maintained that the lawsuit aimed at Club Exploria is misplaced. "Club Exploria is not a bad actor and adheres strictly to lawful calling practices when consumers express a desire to be contacted," he remarked with confidence.
Understanding Club Exploria's Services
Club Exploria specializes in providing top-tier multi-site timeshare programs, offering vacationers the flexibility to enjoy multiple destinations within their expansive portfolio. The company also facilitates exchanges through a range of global travel partners, ensuring a rich and versatile vacation experience. Importantly, Club Exploria's representatives emphasize that the company does not partake in unsolicited robocalls.
Clarifying the Misunderstandings
Troutman further elaborated on the situation, indicating that the claims stem from calling campaigns initiated by a third party several years ago. He noted that these claims are likely time-barred under the statute of limitations. Even if these calls occurred more recently, Troutman highlighted that all contacts were made only after consumers expressed a desire to communicate, aligning with their expectations.
Advising on Consumer Protection
In his closing comments, he praised the North Carolina Attorney General's office, particularly noting Josh Stein's commitment to tackling robocalls. However, Troutman urged that their resources should be directed toward actual offenders rather than well-intentioned businesses like Club Exploria. The primary aim is to swiftly resolve the situation, allowing the focus to be placed on identifying real threats to consumer welfare.
Next Steps for Club Exploria
As things progress, Club Exploria looks forward to discussing the facts with the Attorney General's office and demonstrating that the claims against them are exaggerated or misinformed. They remain committed to their mission of providing quality service and addressing concerns in a transparent manner. In the midst of these developments, the organization aims to reassure consumers and stakeholders alike that their practices are legitimate and consumer-oriented.
Frequently Asked Questions
What are the allegations against Club Exploria?
Club Exploria is accused by the North Carolina AG's office of engaging in illegal robocalls, which the company has denied.
Who is representing Club Exploria in this matter?
Eric J. Troutman from Troutman Amin, LLP is the legal counsel for Club Exploria, handling the allegations.
What services does Club Exploria provide?
Club Exploria offers multi-site timeshare programs and facilitates vacation opportunities across a wide range of destinations.
How does Club Exploria handle customer calls?
The company asserts it only conducts calls when consumers have actively requested to be contacted.
What is the company's stance on robocalls?
Club Exploria maintains a firm policy against unsolicited robocalls and is committed to lawful communication practices.
