Strengthening Identity Security in Healthcare
In an era where cybersecurity threats are increasingly critical, CLEAR, known for its innovative identity solutions, has taken a bold step by partnering with Tampa General Hospital, a leading academic health system. This collaboration focuses on enhancing identity security for team members at TGH, ensuring that sensitive data is protected while improving operational efficiency.
The Integration of CLEAR1
CLEAR is integrating its identity platform, CLEAR1, into Tampa General Hospital's identity access management system, PingOne DaVinci. This seamless integration allows for the automation of password resets for team members, significantly reducing the reliance on traditional help desk calls. This not only streamlines processes but also enhances security by minimizing the chances of credential theft.
Enhancing Healthcare Security Innovation
This partnership positions TGH as a forefront innovator in the healthcare sector, especially in combating advanced threats such as social engineering and deepfake-enabled impersonation. By utilizing CLEAR1, TGH is making strides to ensure that only authorized personnel have access to sensitive systems, ultimately protecting both patients and hospital infrastructure.
The Benefits of Automation
Since the deployment of CLEAR1, Tampa General Hospital has experienced remarkable results. The hospital has automated a staggering 80% of account recovery requests, which has considerably decreased the need for IT intervention. Help desk response times have been revolutionized, with an impressive 99% faster resolution for help desk queries, bringing down multi-factor authentication (MFA) reset times from several days to merely 20 minutes. Additionally, there has been a 22% reduction in account-related support calls, which translates to substantial operational cost savings.
Privacy and Efficiency
The deployment process for CLEAR1 is designed to be user-friendly and secure. Team members can set up their accounts quickly by verifying their identity through a government-issued ID and a selfie, creating a unique and privacy-protected CLEAR identity for future access. This process ensures that TGH does not store sensitive biometric data, thus adhering to privacy regulations while enhancing security.
Future Plans for Patient-Facing Workflows
Looking ahead, Tampa General Hospital aims to broaden the scope of secure identity verification beyond its workforce. The integration of CLEAR with patient-facing workflows is set to redefine patient experiences, making interactions with the hospital more secure and seamless. This commitment to providing innovative digital solutions underscores TGH's dedication to healthcare excellence.
About CLEAR
CLEAR's mission is to redefine security while creating frictionless experiences across various sectors, including healthcare. With a community of over 33 million Members, CLEAR’s secure identity platform changes how individuals engage in daily activities. From traveling to attending events, CLEAR ensures smooth interactions while safeguarding personal information. The company places a strong emphasis on privacy, ensuring that members control their data and that sensitive information is never sold.
About Tampa General Hospital
Tampa General Hospital stands out as a premier institution in the healthcare landscape of America. With an extensive array of services, including trauma and burn care, TGH is known for its quality and innovative approach to patient care. The hospital remains a safety-net provider, delivering care regardless of a patient’s financial situation, and its ongoing commitment to community health is exemplary. Furthermore, TGH’s use of advanced technologies like AI illustrates its dedication to integrating the latest innovations in patient care.
Frequently Asked Questions
What is the main purpose of the CLEAR and Tampa General Hospital partnership?
The partnership aims to enhance workforce identity security and streamline access management while protecting sensitive data against cyber threats.
How does CLEAR1 improve the operational efficiency at Tampa General Hospital?
CLEAR1 automates account recovery requests, drastically reducing IT intervention and help desk response times, improving overall productivity.
What measures are in place to ensure privacy during the identity verification process?
The process only collects necessary identity verification information, is completed with explicit consent, and does not involve storing sensitive biometric data at TGH.
What future expansions does Tampa General Hospital envision with CLEAR?
TGH plans to extend secure verification processes to patient-facing workflows, further enhancing digital interactions for patients.
What makes Tampa General Hospital a leader in healthcare?
Tampa General Hospital is recognized for its quality of care, advanced technological integration, and commitment to serving the community regardless of financial capability.
