City of Los Angeles Implements New Digital Permitting System
Clariti, collaborating with Unisys, recently completed a significant agreement with the Los Angeles Department of Building and Safety (LADBS) to transform their permitting system. This innovative partnership aims to replace the previous systems with a more user-friendly platform that enhances the experience for all city residents, businesses, and contractors.
Overview of the New Permitting System
The new permitting system introduced by Clariti is designed to streamline operations and simplify processes. This system will seamlessly unify multiple development services departments within LADBS, enabling a much smoother interaction between these departments and their clients. By consolidating different platforms into one, the system will provide single access points for all permitting activities.
Innovations to Enhance Customer Experience
One of the key benefits of this transition is the introduction of a fully digital process from application to approval, thereby ensuring efficient handling of permits. In prior years, LADBS processed over 167,000 permits valued at 5.8 billion and carried out more than one million inspections. With the implementation of Clariti's permitting platform, this process will not only advance technology but will also focus on customer satisfaction.
"This transformative project reflects our commitment to delivering exceptional government services," said Jim MacLaggan, Executive Vice President of Sales at Clariti. This new system emphasizes the importance of digital solutions in modernizing city services and addressing the unique needs of the Los Angeles community.
Benefits for Residents and Businesses
For residents and businesses, the upgraded system promises significant advantages:
- A 24/7 online portal allowing users to interact with the city, submit applications, and track permit statuses at their convenience.
- A centralized dashboard for managing all LADBS applications efficiently.
- Secured identity management to protect user data.
Advantages for City Staff
The new system also targets enhancements for city staff management:
- Self-service options available to customers will reduce the need for direct in-person interactions, promoting efficiency.
- Advanced tools will be provided to accelerate the review and approval processes significantly.
- Greater reporting and analytical capabilities will enable city officials to improve processes continually.
- A robust platform built for future technological advancements and service improvements.
Commitment to Modernization
Unisys, an acknowledged leader in technology solutions, will spearhead this implementation effort. "We are dedicated to modernizing city services and improving user experience through innovative technology," said Manju Naglapur, Senior Vice President at Unisys. This partnership ensures that the transition to Clariti's platform will be as smooth and user-friendly as possible, benefitting all stakeholders involved.
About Clariti Software
Clariti prides itself on offering tailored community development solutions to various government sizes, emphasizing productivity and efficiency. As the only software provider dedicated exclusively to community development, Clariti is making strides with its comprehensive suite of products designed specifically for governmental agencies.
About Unisys
Unisys has positioned itself as a frontrunner in technology solutions, delivering diverse services ranging from cloud technologies to AI and digital workplace innovations. Their approach empowers organizations to unlock their true potential through transformative technology solutions.
Frequently Asked Questions
What are the key features of the new permitting system?
The new system offers a 24/7 online portal, a central dashboard for applications, and secure identity management.
How will the new system improve city service efficiency?
It will reduce direct contact through self-service options and streamline the review and approval processes for permits.
What is Clariti's role in this project?
Clariti provides the enterprise community development software that will digitize and improve the permitting process for LADBS.
Who is leading the implementation of the new system?
Unisys is leading the implementation of the new permitting system in partnership with Clariti.
Why is this transition important for Los Angeles?
It enhances the city’s capacity to deliver efficient and accessible services to its residents and businesses, keeping pace with digital advancements.
