Cerillion Empowers Digital Engagement with New Self-Service Module
Cerillion (AIM: CER), a prominent provider of BSS/OSS-as-a-Service solutions for the telecom sector, has unveiled the general availability of its latest version, Cerillion 24.2. This release includes a new composable Self Service module, designed to enhance digital engagement and streamline customer interactions.
Transforming Customer Interactions
The new Self Service module is built on a next-generation architecture with a focus on user-centric design. This innovative solution facilitates seamless sales journeys and intuitive service management. The adaptable user interface (UI) framework integrates robust digital experience (DX) composition alongside one-click deployment and management of content, coupled with comprehensive user behavior analytics.
Balancing Speed and Customization
Telecom service providers (CSPs) often face a dilemma: they either choose self-service products that are quick to implement but difficult to modify, or bespoke solutions that are tailored to their needs but come with high maintenance costs. Cerillion's Self Service offers the ideal balance, acting as a commercial off-the-shelf product that is continually supported by a reputable BSS/OSS vendor.
Features of Cerillion Self Service
This modern digital engagement solution leverages cutting-edge technology, permitting inexpensive and rapid initial rollouts while maintaining full flexibility for future adaptations. Following the company's design philosophy focused on flexibility through configuration rather than customization, the Self Service module enables CSPs to customize their experience without the need for extensive programing.
Enhancing User Experience through Control
Furthermore, the Self Service Pro version amplifies this flexibility with a powerful visual content management system (CMS). This feature grants CSPs complete control over their digital experience and simplifies integration with external data sources and additional applications. This approach allows for personalized user journeys and enhanced engagement.
Leadership's Vision for the Future
Louis Hall, CEO of Cerillion, emphasized the company’s commitment to empowering CSPs with innovative solutions that drive efficiency and elevate customer experiences. “With the launch of Cerillion 24.2, we are establishing a new standard for digital engagement in our industry,” he noted. By circumventing the need for extensive customization, the new Self Service module enables CSPs to achieve both speed to market and longevity.
Seamless Integration Capabilities
Cerillion Self Service features an open and decoupled architecture, designed to be pre-integrated within Cerillion’s BSS/OSS suite. It is also capable of integrating seamlessly with any BSS/OSS system through standard TM Forum Open APIs, making it a versatile choice for various telecommunications setups.
About Cerillion plc
Founded in 1999, Cerillion (AIM: CER) is a leading provider of billing, charging, and customer management systems serving diverse industries, including telecommunications, finance, and utilities. The company boasts a broad global client base, with approximately 80 installations across 45 countries, counting big names like Liberty Global, Virgin Media, KDDI, and Proximus among its customers.
Frequently Asked Questions
What is the new feature released by Cerillion?
Cerillion has launched a new Self Service module as part of its BSS/OSS suite, facilitating enhanced digital engagement for telecom service providers.
How does Cerillion's Self Service improve customer experience?
The module allows for frictionless sales journeys and intuitive service management, streamlining user interactions and providing a personalized experience.
What technologies underpin the new Self Service module?
The Self Service module is built on next-generation architecture that combines advanced digital experience composition with user-centric design.
Can Cerillion's Self Service integrate with other systems?
Yes, the Self Service module can seamlessly integrate with any BSS/OSS system using standard TM Forum Open APIs.
What is Cerillion's market approach?
Cerillion focuses on delivering flexible solutions through configuration rather than customization, ensuring all customers receive a consistent core product while enabling personalized adaptations.
