Centrical Honors Remarkable Achievements at Customer Awards

Centrical Celebrates 2024 Customer SELECT Award Winners

The prestigious awards highlight the leaders and organizations transforming the frontline employee performance experience through innovative solutions across various industries.

Recognizing Excellence in Employee Performance

In a remarkable event, Centrical unveiled the winners of the 2024 Customer SELECT Awards, a celebration of organizations and individuals who are redefining excellence in employee performance management. These trailblazers have successfully leveraged Centrical's innovative solutions to cultivate dynamic workplaces, empower their frontline teams, and achieve outstanding results.

Leaders Shining Bright

"The Centrical Customer SELECT Awards shine a spotlight on the incredible achievements of our customers and the remarkable individuals within their organizations," stated Daphne Saragosti, Chief Customer Officer at Centrical. "Each winner embodies what is possible when technology, innovation, and a commitment to people come together and drive extraordinary outcomes. Their success inspires us all, and we are proud to be their partner on this journey."

Spotlight on Team Award Winners

Team Award Winners:

• The Scholar: Arise Virtual Solutions
  Arise redefined its training methodologies with a dynamic onboarding and certification process for service partners, resulting in enhanced client satisfaction and accelerated training timelines. This innovative approach showcased a significant improvement in the readiness and performance metrics of service partners.
• The Innovator: IHG Hotels and Resorts
  Through the IHG Climb initiative, IHG has empowered frontline colleagues with targeted resources to enhance guest experience. This innovative program has not only improved guest loyalty recognition but also effectively increased direct bookings.
• The Gamechanger: Purpose Financial
  Purpose Financial has implemented a groundbreaking gamification platform powered by Centrical, transforming daily tasks into engaging challenges. This initiative not only boosted performance but also created a thriving team culture, enhancing both engagement and productivity.
• The Captain: Wix.com
  Wix has adopted a centralized workflow strategy enhancing performance and engagement through effective coaching. Managerial adoption of Centrical's tools has significantly influenced its leadership strategy and team dynamics.
• The High Performer: Capita Experience
  By utilizing Centrical's platform, Capita Experience has transformed its performance management strategies, achieving notable increases in customer service efficiency and employee engagement even in a remote work setup.
• The Nurturer: Teleperformance Samsung
  Teleperformance has embraced innovative solutions to tackle hybrid work challenges, employing daily wellness checks to maintain employee oversight and excellence in performance.

Celebrating Individual Excellence

Individual Award Winners:

• The Visionary: Liz Millington, Head of Digital Transformation at Ascensos
  Liz exemplifies leadership through her people-first strategy, fostering collaboration and operational excellence.
• The Employee Experience Champion: Michelle Goldsberry, Senior Business Integration Specialist at Purpose Financial
  Michelle has redefined engagement in the customer contact center, achieving significant business improvements.
• The Creative Content Pioneer: Izabella Mendes, Learning Designer at Foundever Brazil
  Izabella has revolutionized learning experiences, ensuring that employees remain engaged through innovative educational content.

Conclusion: A Testament to Innovation

Congratulations to all the 2024 Centrical Customer SELECT Award winners! These innovators have set new benchmarks for success, demonstrating the transformative impact of Centrical's solutions on employee engagement and organizational achievement.

About Centrical

Centrical, the Performance Experience Platform, empowers leading brands to cultivate highly engaged and productive frontline teams. Their innovative platform personalizes the employee experience through AI-driven coaching and gamification, enhancing both individual growth and team success. Founded in 2013, Centrical operates in 150 countries serving clients from various sectors including hospitality, finance, and logistics.

Frequently Asked Questions

What are the Centrical Customer SELECT Awards?

The Centrical Customer SELECT Awards celebrate organizations and individuals who excel in leveraging Centrical's solutions for employee engagement and performance management.

Who were the notable winners for 2024?

2024 winners included Arise Virtual Solutions, IHG Hotels and Resorts, Purpose Financial, Wix.com, Capita Experience, Teleperformance Samsung, and several remarkable individual achievers.

What was the innovative approach used by Arise Virtual Solutions?

Arise introduced a dynamic onboarding and certification process that streamlined service partner training drastically enhancing performance.

How does Centrical impact employee performance?

Centrical increases employee engagement through personalized coaching, gamification, and performance tracking, which leads to improved business outcomes.

How does Centrical ensure customer success?

By empowering organizations with advanced tools and real-time insights, Centrical helps customers drive productivity and enhance employee experiences effectively.

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