Centrical Celebrates 2024 SELECT Award Winners' Excellence

Centrical Unveils 2024 Customer SELECT Award Winners

The Centrical Customer SELECT Awards recognize outstanding organizations and individuals who are revolutionizing the way frontline employees perform and innovate across various sectors.

Spotlighting Achievements in Performance Experience

Centrical recently announced the winners of its 2024 Customer SELECT Awards, highlighting the remarkable achievements of organizations and individuals dedicated to excellence in employee performance management. These winners harness Centrical's innovative solutions to reshape their workplaces, empower frontline teams, and yield impressive results.

Acknowledging Exceptional Contributions

"The Centrical Customer SELECT Awards shine a spotlight on the incredible achievements of our customers and the remarkable individuals within their organizations," stated Daphne Saragosti, Chief Customer Officer at Centrical. "Each winner embodies what's possible when technology, innovation, and a commitment to people come together to unlock extraordinary outcomes. Their success inspires us all, and we are proud to be their partner on this journey."

Meet the 2024 Team Award Winners

The following organizations have been recognized for their outstanding contributions:

• The Scholar: Arise Virtual Solutions
  Arise has transformed training through a dynamic onboarding and certification process for its service partners. By implementing competency validation, personalized learning paths, and real-time analytics, the company has set new benchmarks for service partner readiness and performance, resulting in improved client satisfaction.
• The Innovator: IHG Hotels and Resorts
  IHG's IHG Climb program empowers frontline staff with tailored training and resources, enhancing guest experiences while boosting loyalty recognition and driving direct bookings.
• The Gamechanger: Purpose Financial
  Purpose Financial has developed a gamification platform utilizing Centrical's technology that transforms everyday tasks into engaging challenges, dramatically improving performance metrics and fostering a vibrant workplace culture.
• The Captain: Wix.com
  Wix has centralized its managerial workflows, enhancing coaching processes and achieving over 70% adoption of Centrical's coaching feature among its managers, resulting in increased team performance.
• The High Performer: Capita Experience
  Using Centrical’s platform, Capita Experience has unified its workflow and created tailored coaching strategies that have significantly improved their remote service lines.
• The Nurturer: Teleperformance Samsung
  Teleperformance Samsung implemented innovative solutions to tackle hybrid work challenges, establishing daily wellness checks that created a supportive environment for employees.

Individual Award Winners: Honoring Leadership and Innovation

In addition to team awards, individual leaders were recognized for their exceptional contributions:

• The Visionary: Liz Millington, Head of Digital Transformation at Ascensos, leads with a focus on people, using real-time data insights to empower employees and elevate client outcomes.
• The Employee Experience Champion: Michelle Goldsberry, Sr. Business Integration Specialist at Purpose Financial, has created a culture of growth that led to remarkable business outcomes.
• The Creative Content Pioneer: Izabella Mendes, Learning Designer at Foundever Brazil, transformed the learning experience for the Technical Operations team through innovative content development.

Celebrating Success and Innovation

Congratulations to all the winners of the 2024 Centrical Customer SELECT Awards! Their achievements set new standards for employee engagement and organizational success, showcasing the transformative potential of Centrical's innovative solutions.

About the Centrical Customer SELECT Awards

The Centrical Customer SELECT Awards, now in their fifth year, honor organizations and individuals who exemplify excellence in leveraging Centrical’s solutions for business success. The awards recognize teams and individuals who have made significant impacts in employee engagement and operational performance.

About Centrical

Centrical, the Performance Experience Platform, is dedicated to empowering top-tier customer experiences for leading brands by fostering highly engaged and productive frontline teams. With a focus on personalized employee experiences, Centrical's AI-driven coaching and gamification strategies ensure individual success and growth.

Frequently Asked Questions

What are the Centrical Customer SELECT Awards?

The Centrical Customer SELECT Awards recognize organizations and individuals who excel in leveraging Centrical's solutions to enhance employee performance and experience.

Who won the Team Award in 2024?

The Team Awards in 2024 were presented to Arise Virtual Solutions, IHG Hotels and Resorts, Purpose Financial, Wix.com, Capita Experience, and Teleperformance Samsung.

What does Centrical's platform focus on?

Centrical's platform focuses on enhancing employee engagement through personalized experiences, performance tracking, and coaching mechanisms, all facilitated by gamification.

How does Centrical empower its clients?

Centrical empowers its clients by providing tools that enhance collaboration, performance tracking, and engagement through innovative and personalized solutions.

What industries do Centrical's award winners represent?

The award winners span various industries, highlighting the versatility and effectiveness of Centrical's solutions in improving frontline employee performance across different sectors.

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