CenterPoint Energy Stays Vigilant for Hurricane Rafael
As Hurricane Rafael has intensified into a formidable Category 3 storm, CenterPoint Energy is on high alert and taking essential steps to ensure the safety and well-being of its customers across the Gulf Coast service area. With winds reaching 115 mph, the company's robust emergency protocols are activated to minimize the hurricane's impact on their services.
Proactive Measures for Customer Safety
CenterPoint Energy is tirelessly urging its electric and natural gas customers to be proactive in their preparations for the impending storm. The company stresses the importance of safety measures as communities brace for Rafael’s effects.
Enhanced Staffing and Resources
To effectively address potential challenges posed by Hurricane Rafael, CenterPoint has implemented enhanced staffing plans and emergency preparedness protocols. This structured approach is designed to mobilize resources and ensure a rapid response to service outages that may occur.
Suspension of Disconnections
As an additional safety measure, CenterPoint has temporarily suspended all natural gas disconnections. This decision, applicable to its service areas, aims to alleviate concerns for customers during this critical time prior to Rafael's anticipated landfall.
Support from Mutual Assistance Resources
CenterPoint Energy has harnessed the support of over 13,000 mutual assistance resources, ready to assist with emergency responses should the storm cause widespread outages. The coordination with these resources is vital for restoring services efficiently to those affected by the hurricane.
Communication and Support for Customers
CenterPoint is maintaining open communication with emergency responders and local agencies to ensure a concerted response during this crisis. Simultaneously, the company is disseminating essential safety information to customers to aid in their preparedness efforts.
Impacts and Community Safety
While uncertainty still looms over the exact impacts of Hurricane Rafael, sheltering in place and taking necessary safety precautions is a critical message being emphasized by CenterPoint's leadership. Richard Leger, the Senior Vice President of Gas Business at CenterPoint Energy, assures communities that the company is committed to swift service restoration in the wake of any outages.
Staying Safe During the Hurricane
With Hurricane Rafael nearing, CenterPoint has provided an array of safety tips for electric customers:
- During a power outage, limit the opening of freezers and refrigerators to maintain food quality.
- Ensure portable generators are used in well-ventilated areas to avoid carbon monoxide poisoning.
- Never connect a portable generator directly to your home's electrical system; this could pose risks to utility workers.
- If weatherhead damage is suspected, consult a licensed electrician for repairs before service restoration.
- Maintain a safe distance from downed power lines and report any hazards immediately to CenterPoint Energy.
- Exercise caution around floodwaters as they can conceal electrified areas.
- If an outlet is submerged, avoid turning on power circuits until verified safe by a licensed electrician.
- Be mindful of the height of power lines when using boats or vehicles in flooded areas.
CenterPoint Energy's Commitment Remains Strong
As Hurricane Rafael approaches, CenterPoint Energy remains focused on proactive customer support. While the Greater Houston area is not anticipated to be severely affected, unpredicted storm conditions may still lead to power disruptions.
CenterPoint encourages customers to stay informed by enrolling in the company's Power Alert Service, providing updates about outages and restoration efforts via call, text, or email. Customers can also utilize CenterPoint's Outage Tracker for real-time updates regarding service interruptions in their locality.
Preparation is Key for All Customers
In anticipation of Hurricane Rafael's landfall, CenterPoint urges its customers to devise a plan for safety. The company offers resources for storm-related safety tips for both electric and natural gas services. Consumers can access valuable information at centerpointenergy.com/stormcenter and ready.gov for additional preparedness strategies.
Follow CenterPoint for Updates
For the latest developments concerning Hurricane Rafael and safety guidance, customers can follow CenterPoint Energy’s social media channels for instant updates.
Frequently Asked Questions
What preparations is CenterPoint Energy making for Hurricane Rafael?
CenterPoint Energy is enhancing staffing levels and mobilizing resources to rapidly respond to potential outages from Hurricane Rafael.
How can customers stay informed about potential outages?
Customers can enroll in CenterPoint's Power Alert Service for updates on outages and restoration timelines through phone, text, or email.
Is there a suspension of disconnections during the hurricane?
Yes, CenterPoint has temporarily suspended natural gas disconnections in its service areas to help customers during this emergency.
What safety measures should be taken during the hurricane?
Customers should prepare by having an emergency plan, keeping informed, and following safety guidelines provided by CenterPoint.
Where can I find more safety tips and resources?
Additional safety tips can be accessed through CenterPoint's website and emergency preparedness sites like ready.gov.
