Celebrating Women Leaders in Utilities: A Powerful Recognition

InvoiceCloud Recognizes Impactful Women Leaders

InvoiceCloud, a leading solution for digital bill payment services, is proud to announce that a team member and four clients were honored at Utility 2030’s Women Who SPARK Awards. This annual event highlights remarkable women who have made significant contributions to innovation, transformation, and mentorship in the utility sector.

Winners Celebrated for Their Contributions

Outstanding Achievements in the Utility Sector

This year’s winners were recognized in various categories, showcasing their excellence in customer-centric innovation, operations innovation, and transformation as solution providers. The honorees are:

• Carlyn Altheide, Enterprise Account Director at InvoiceCloud, was acknowledged for her collaborative efforts with large enterprise utilities aimed at enhancing digital engagement among billpayers, which in turn improved overall customer satisfaction.
• Andrea Blomquist, Senior Energy Services Account Representative at City of Roseville, utilized InvoiceCloud's platform to achieve an impressive 61% digital adoption among customers.
• Julie Nemitz, Customer Services Manager at Sacramento Suburban Water District, significantly boosted electronic payment adoption by 149% in just one year post-implementation of InvoiceCloud.
• Brittany Ross, Manager of Financial Operations at Central States Water Resources, achieved a 57% digital adoption rate following their switch to InvoiceCloud.
• Sharon Whaley, Director of Customer Service at San Jose Water, realized a 76% electronic payment adoption rate within the first six months after implementing InvoiceCloud.

Emphasizing Community and Client Success

Carlyn Altheide expressed her gratitude, stating, "It’s an honor to be recognized for my work helping our clients achieve their most critical goals and drive meaningful impact in their communities. At InvoiceCloud, we’re driven by the notion that we win when our customers win. This award is sweetened by the fact that I get to celebrate it alongside these exceptional women. I’d like to extend heartfelt thanks to my colleagues at InvoiceCloud for this nomination."

A Highlight of the Women Who SPARK Awards Gala

Winners were announced at the 2024 Women Who SPARK Awards Gala, part of the U2030 Annual SPARK Meeting, held in a vibrant atmosphere. This event brought together influential figures in the utility sector to honor these remarkable women and their substantial contributions.

About InvoiceCloud: Innovating Digital Payments

InvoiceCloud stands at the forefront of modern digital payment solutions, providing innovative customer engagement and outbound disbursement services. With over 3,250 clients across multiple sectors including utility and government, InvoiceCloud excels in the electronic bill presentment and payment (EBPP) space. Its SaaS platform is designed to continuously enhance the customer experience, resulting in increased digital and autopay adoption rates.

By utilizing InvoiceCloud, clients experience significant improvements in customer engagement and satisfaction, while also reducing costs and optimizing staff workloads. This commitment to excellence positions InvoiceCloud as a predictive leader in the digital payment landscape.

About Utility 2030 Collaborative (U2030)

The Utility 2030 Collaborative (U2030) is a diverse network focused on sustainability and innovation within the utility sector. By advancing long-term goals to secure resources for future generations, U2030 plays a pivotal role in the industry's transformation. With programs dedicated to knowledge sharing, women's leadership, and community engagement, U2030 goes beyond networking to create tangible change in the utility sector.

Frequently Asked Questions

What was the purpose of the Women Who SPARK Awards?

The Women Who SPARK Awards aim to recognize and celebrate women who have made significant contributions to the utility sector through innovation and mentorship.

Who were the honorees of this year’s awards?

This year’s honorees included Carlyn Altheide from InvoiceCloud and representatives from other utilities who excelled in digital adoption and customer satisfaction.

How does InvoiceCloud enhance customer engagement?

InvoiceCloud provides innovative digital payment solutions that streamline processes, improve user experience, and promote higher adoption rates of electronic payments.

Why is community impact important for InvoiceCloud?

InvoiceCloud believes that their success is intertwined with their clients' achievements, aiming to create meaningful impacts in the communities they serve.

What role does U2030 play in the utility industry?

U2030 focuses on driving innovation and sustainability within the utility sector through collaboration, knowledge sharing, and leadership programs.

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