From Iconic Partnerships to New Beginnings
As retail landscapes evolve, some businesses gracefully navigate changes, seizing new opportunities. This is the case for On Time Service Corp, which for more than 40 years has become a trusted name in watch and jewellery repair. From their early days in storied department stores to their current partnership with London Drugs, On Time Service Corp's journey is one of resilience and innovation.
The Legacy of On Time Service Corp
On Time Service Corp has played a significant role in the hearts of Canadians. With its roots planted in various iconic stores, such as Woodward's and Hudson's Bay, the company has become synonymous with quality repair services. Chris and Lyndell Skews, as owners, have preserved this legacy by continually providing exceptional customer service and expert repairs.
Transitioning to New Horizons
With the closure of Hudson's Bay, On Time Service Corp faced a turning point. Instead of seeing it as a setback, they viewed it as a platform for growth and expansion. June brought exciting developments as the company began operating in 18 London Drugs locations across Western Canada. This partnership allows On Time Service Corp to enhance its reach while providing communities with the reliable repair services they need.
A Partnership that Resonates
Chris Skews emphasizes the importance of connections, stating, "Watches and jewellery aren't just about timekeeping or adornment; they're personal pieces that tell individual stories." The alliance with London Drugs builds on a shared understanding of customer needs. Both organizations have deep roots in Canadian society, making this partnership a natural fit.
Service Redefined
Through their collaboration with London Drugs, On Time Service Corp will offer a complete array of services, ranging from technical overhauls to battery replacements, and ensure each customer experiences the same level of trust and professionalism they have come to expect. The skilled technicians, who boast over 200 years of combined experience, continue to operate with a dedication to craftsmanship.
Innovation through Technology
In addition to expanding their physical presence, On Time Service Corp is set to launch a web application that will allow customers across Canada to access their services seamlessly. This innovative platform is designed to bridge the gap for communities without nearby locations and will include features like instant quotes and insured shipping options.
Empowering Communities
This digital approach is transformative for those who have long sought watch repair services but lack access. Chris Skews notes that many customers were unable to find solutions for their long-untouched timepieces. The new app aims to eliminate these barriers, ensuring that regardless of location, quality repair services are available to all.
The Future of On Time Service Corp
As On Time Service Corp integrates into London Drugs, new opportunities for growth appear on the horizon. Plans for additional counters are already in the works, promising expansion and enhanced service to even more customers. The seamless transition is a testament to their robust business model and commitment to preserving their high standards of service.
With every repair, the Skews family reaffirms their dedication to customer relationships and the nostalgic significance of each piece they handle. As they continue to evolve, the essence of their business remains the same — valuing the stories that every watch and piece of jewellery tells.
Frequently Asked Questions
What services does On Time Service Corp provide?
On Time Service Corp offers a range of services including battery replacements, technical overhauls, and jewellery restoration, ensuring personalized care for every piece.
Where can I find On Time Service Corp’s services?
Their services are available at 18 London Drugs locations across Western Canada and can also be accessed through their new web application.
How has the partnership with London Drugs impacted On Time Service Corp?
This partnership has expanded On Time Service Corp's reach while allowing them to maintain their quality of service, catering to both loyal and new customers.
What is the experience level of the technicians at On Time Service Corp?
The technicians at On Time Service Corp collectively bring over 200 years of combined experience in watch and jewellery repair.
How can I use the new web application?
The web application allows customers to receive instant quotes, process payments securely, and arrange for shipping, making repairs accessible regardless of location.
