Celebrating the 2025 Outstanding CSR Winners
Each year, the insurance industry celebrates remarkable individuals who excel in client service and commitment. The Outstanding CSR of the Year award acknowledges these professionals who stand out in their respective states. Selected candidates will compete for the opportunity to be recognized as the National Outstanding CSR of the Year, the highest honor of its kind within the field.
Understanding the Role of CSRs in Today's Industry
To qualify for this prestigious honor in 2025, candidates were required to submit essays addressing a critical question: how can Customer Service Representatives (CSRs) embrace emerging technologies while fostering strong client relationships? With advancements in AI, automation, and data analytics significantly altering the landscape of insurance, it is essential for professionals in the field to balance these tools with personal interaction.
Integrating Technology with Personal Touch
This year’s topic emphasizes the importance of developing strategies to merge technological efficiencies with the personal connections that clients highly value. The challenge lies in utilizing digital tools to improve the accuracy and efficiency of services without compromising the essential human element that defines client relationships.
Criteria for Selection
Nominees for the Outstanding CSR of the Year not only needed to demonstrate a keen understanding of this balance but also showcase their impactful contributions to their agencies and communities. It is a reflection of their dedication, not only to their professional roles but also to the broader society they serve.
Highlighting State-level Achievements
The list of 2025 Outstanding CSR of the Year State Winners is a testament to the vibrant talent across the nation. These extraordinary individuals represent their states, showcasing exceptional dedication and service. Below are some of the honored CSRs across various states:
- Alabama: Karen Rodda, CIC, CISR - Harmon Dennis Bradshaw, Inc.
- Arizona: Angela Gentry, TRIP, CRIS, CLP, ARM, DAE, AFIS, ACSR, CPIW, AINS - Reliable Risk Management, LLC
- Delaware: Jessica Parrott, CIC, CISR, CWCA, ACRA - The Insurance Market
- Florida: Tiawanya S. Wiley, AIAM - Responsive Insurance
- Georgia: Ruth Martin, CIC - Fulcro Insurance of Georgia, LLC
- Maine: Kyle Derosier - Cross Insurance
- Maryland: Margarita Rodriguez, CLCS, PLCS - Gerety Insurance
- Massachusetts: Margaret Bleakney, CISR Elite - Amplified Insurance
- Michigan: Jill Marie Hendrickson, CISR Elite, PMP - Navigator Truck Insurance Agency
- Minnesota: Trista Fergon, CISR - Dwight Swanstrom Company
- Nebraska: ReNae Calder - Beef State Agency
- New York: Jessica Malone, ACSR - Mackoul Risk Solutions
- North Dakota: Jeannie Samuelson, CISR Elite - Marsh McLennan Agency
- Oklahoma: Kara Anderson, CISR - ECI Agency, Inc.
- Pennsylvania: Renee Staines - Element Risk Management
- South Carolina: Tammie H. Blackwood, CIC, CISR Elite, AIAM - Correll Insurance Group, LLC
- Tennessee: Yodi Suggs, CIC, CISR Elite - RSS Insurance
- Texas: Jackson Owens, CIC, CISR - BKCW Insurance
- Wisconsin: Brianna Schwanke, CSRM - M3 Insurance
The Vision of Risk & Insurance Education Alliance
The Risk & Insurance Education Alliance stands as the leading provider of educational resources for insurance and risk management professionals. Its commitment to enhancing the professional growth of CSRs is unwavering, evident through initiatives like this award.
As we highlight these outstanding CSRs, we acknowledge the vital roles they play in shaping the future of the insurance industry, one meaningful client relationships at a time.
Frequently Asked Questions
What is the Outstanding CSR of the Year award?
The award recognizes exceptional Customer Service Representatives in the insurance industry based on their contributions and dedication to client relationships.
How are candidates for the award selected?
Candidates must submit essays discussing how to integrate technology with personal client interactions while demonstrating outstanding service to their agencies and communities.
Why is the balance between technology and personal relationships important?
As technology enhances efficiency, maintaining personal relationships is crucial for client satisfaction and loyalty in the insurance field.
What organizations participate in this award recognition?
Various agencies across the nation nominate their top Customer Service Representatives for the annual recognition.
How can I learn more about the award and its recipients?
Information about the award and honored professionals can be found through related industry resources and announcements from the Risk & Insurance Education Alliance.
