Payson Priola: A Beacon of Excellence in Non-Emergency Transportation
MODIVCARE, a renowned healthcare services company, has proudly recognized Payson Priola as the Maine Driver of the Year. This prestigious honor reflects Priola's commitment to providing essential transportation services for those facing barriers to healthcare access.
The Role of Non-Emergency Transportation
Payson Priola serves as a non-emergency transportation (NET) driver, a crucial role responsible for ferrying Maine Medicaid members to their medical appointments. The importance of this service cannot be overstated, as countless individuals depend on reliable transportation to receive necessary healthcare.
A Dedicated Team Member
Payson began her journey with Modivcare in 2022, and since then, she has become a vital asset, operating primarily in Androscoggin, Franklin, and Oxford Counties. Her consistency and positive attitude have earned her respect and frequent requests from members who appreciate her service.
Recognizing Exceptional Contributions
Her recognition as Driver of the Year underscores Priola's exceptional work ethic and engagement in her role. Modivcare's Fleet Manager, Susan Taylor, stated, "Payson is the definition of a star employee. She is someone we can count on when we need it most. She doesn’t hesitate to take on additional responsibilities, and we are happy that she is a part of our team." This sentiment truly encapsulates the company's appreciation for her contributions.
Priola expresses gratitude for the acknowledgment, emphasizing the significance of her reliability. “It is important for me to be dependable, not only for Modivcare, but for the members who rely on our transportation to make it to their appointments or medical visits,” she shared. Her commitment highlights the core values of Modivcare and its mission to assist members in their healthcare journeys.
Growth of Modivcare's Network
Since its inception, Modivcare has expanded its non-emergency transportation provider network, increasing from just 10 providers in Maine to over 45 local providers. This expansion includes a commitment to diversity, employing 26 minority-owned and four women-owned small businesses, together providing essential services through more than 400 local drivers.
Commitment to Quality Service
Modivcare stands out in its dedication to providing safe, efficient, and timely transportation. Their performance speaks volumes; they boast an impressive on-time performance rate of over 94%. Additionally, their strategies to mitigate member complaints and vehicle unavailability have maintained these figures below 0.1%, which is commendable in the healthcare industry.
Looking Ahead
As Modivcare continues on its journey, Priola remains committed to serving her community through transportation services. She embodies the spirit of Modivcare, focusing on connecting individuals to vital healthcare services, which ultimately contributes to better health outcomes. The firm's extensive efforts, particularly in the field of non-emergency medical transportation, are crucial in bridging gaps for those in need.
Frequently Asked Questions
What is Modivcare?
Modivcare Inc. is a healthcare services company specializing in non-emergency medical transportation, personal care, and virtual monitoring solutions.
Who was named Driver of the Year?
Payson Priola, a transportation driver for Modivcare in Maine, has earned the title of Driver of the Year due to her exceptional service and dedication.
What does a non-emergency transportation driver do?
A non-emergency transportation driver like Priola provides essential transport for Medicaid members to medical appointments, ensuring access to necessary healthcare services.
How has Modivcare grown in Maine?
Since 2014, Modivcare has expanded its network from 10 to over 45 providers in Maine, emphasizing diversity with many minority and women-owned businesses.
What is Modivcare's commitment to service?
Modivcare consistently strives to provide safe, efficient, and timely transportation services, boasting more than 94% on-time performance and low complaint rates.
