Celebrating IT Excellence: HDI’s Featured Contributors of 2025
HDI is thrilled to announce its 2025 Featured Contributors and the Top 25 Thought Leaders, highlighting exceptional professionals in the IT service and support industry. This initiative is dedicated to recognizing individuals who significantly contribute their expertise and innovative ideas in a continually evolving technological landscape.
Unveiling the Featured Contributors
The HDI community thrives on collaboration and innovation, where every member plays a vital role in uplifting the standard of service and support. According to Tara Gibb, Senior Director at HDI, the insights from the Featured Contributors will help shape strategies within organizations. Their knowledge spans various critical topics, including AI's role in service management, leadership, and employee engagement.
Notable Contributions Ahead
The 2025 Featured Contributors are poised to deliver enlightening bi-monthly articles covering areas such as service management, leveraging artificial intelligence, and transforming support centers. This collection of thought-provoking content will be accessible through HDI’s newsletter, SupportWorld, and available on their main website. {companyName} is proud to spotlight these distinguished professionals:
- Ben Boyd III, St. Jude Children's Research Hospital
- Daniel Guinto, Sr. Manager, CIBC
- Dawn Khan, Senior Business Consultant, Cognizant
- Doug Rabold, CXO, Bold Ray Consulting
- Doug Tedder, Owner, Tedder Consulting LLC
- Gil Brucken, Director of Restaurant Support
- Glen Hoffmann, Sr. Business Process Consultant, AHEAD
- Judith Platz, Chief Customer Officer, SupportLogic
- Linda Lenox, Principal Consultant, Ingleby Lenox, LLC
- Matt Beran, IT Industry Analyst, InvGate
- Rachel Mulry, Associate CIO for Planning and Customer Service, SMU
- Randy Steinberg, Principal Architect, TekSystems
- Rocky McGuire, Head of North America, Service Desk, Unisys
- Susan Smith, Program Manager, GTS
- Thomas Lorentz, Former Director of IT Support, UKG
- Tom Wilk, IT Manager, Taylor Morrison
- Tracey Renzi, Service Desk Manager, DAS Health
- Wilson Pardi Junior, Engineer, NuFlare Technology Inc.
Spotlight on HDI's Top 25 Thought Leaders
Following the announcement of the Featured Contributors, HDI introduced the Top 25 Thought Leaders of 2025. These individuals have been recognized for their unique vision and influence in the IT support and service management field. The selection process involved peer nominations based on various criteria, such as industry impact, professional achievements, and their dedication to knowledge sharing.
Influential Figures in the IT Landscape
The list of HDI’s Top 25 Thought Leaders highlights those who are leading the charge in service and support innovations, fostering best practices, and inspiring the next generation of professionals. Here are some of the notable leaders shaping the industry today:
- Alan Nance
- Angee Phong
- Anthony Orr
- David Barrow
- Doug Rabold
- Doug Tedder
- Jeff Rumburg
- Jo Peterson
- Katrina Macdermid
- Liz Bunger
- Matt Beran
- Mark Boyer
- Michael Hanson
- Michelle Major-Goldsmith
- N.J. Robinson
- Nancy Louisnord
- Patrycja Sobera
- Rae Ann Bruno
- Rocky McGuire
- Roy Atkinson
- Sarah Nicastro
- Simone Jo Moore
- Terri Oropeza
- Tony North
- Vicki Rogers
Get Engaged with HDI
To stay informed about HDI and its initiatives, audiences are encouraged to connect through various social media platforms, including Facebook and LinkedIn. Engaging with the HDI community allows members to cultivate knowledge and enhance their skills within the industry.
About HDI
For over thirty-five years, HDI has been dedicated to partnering with IT professionals to enhance their performance. By enabling change and embracing innovation, HDI empowers technical support and service management communities. Their offerings include comprehensive training courses, consulting services, industry-leading conferences, and invaluable research resources. At the heart of HDI's mission is the commitment to transform service and support for better business outcomes.
Frequently Asked Questions
What is HDI's role in the IT service industry?
HDI is a vital organization focused on improving service and support standards through collaboration and shared expertise across the industry.
Who are the 2025 Featured Contributors?
The 2025 Featured Contributors include notable professionals across various IT sectors, who will share their insights and knowledge through articles.
How are the Top 25 Thought Leaders chosen?
The Top 25 Thought Leaders are selected based on nominations and key criteria including thought leadership and industry impact.
What types of articles will the Featured Contributors write?
They will cover essential topics like AI, service management, and leadership within IT support.
How can I stay updated with HDI’s initiatives?
You can follow HDI on social media platforms like Facebook and LinkedIn to stay informed about news and developments.
