Celebrating Innovation: The 2025 Awards Announced at CommunityLIVE
Five exceptional organizations recognized for redefining customer experiences through Hyland's innovative technologies and solutions.
Hyland, a pioneer in content and process solutions, proudly revealed the winners of its 2025 Innovation Awards during the vibrant CommunityLIVE conference. These awards are a testament to organizations that are reshaping their respective fields by utilizing Hyland's cutting-edge technologies.
"Every year, we are awed by our customers' commitment and ingenuity," remarked Rob Kaloustian, chief customer officer at Hyland. "The winners of this year's awards exemplify how technological advancement, powered by Hyland, can create profound effects, enhance customer experiences, and fundamentally change industries for the better."
The 2025 Innovation Award Recipients
The Hyland Innovation Awards acknowledge customers who demonstrate excellence, creativity, and impactful use of Hyland's solutions. This edition's winners represent a wide array of industries including healthcare, financial services, hospitality, and technology.
Digital Visionary Award – Amazon Web Services
Amazon Web Services (AWS), noted for its innovative approach to digital transformation, has employed Hyland's content intelligence and automation solutions to drive significant enterprise-level changes. Faced with the task of managing an extensive array of sales assets for a vast team, AWS implemented a forward-thinking solution that not only streamlined operations but also optimized efficiency by 80%, saving over 17,000 hours per year. This involved automated metadata handling and AI-driven content delivery, exemplifying how visionary perspectives meet pioneering technology.
Content Innovation Trailblazer – Benesys
Benesys has made a significant mark in benefits administration and insurance services by modernizing its processes through Hyland's systems. Tasked with indexing tens of thousands of documents each month, Benesys turned to content intelligence and natural language search to improve accuracy while drastically enhancing workflow efficiency. The company's commitment to integrating advanced technologies has established it as a leader in intelligent automation.
Life-Changing Impact Award – University of Rochester Medical Center
The University of Rochester Medical Center has made great strides in improving healthcare access with its innovative use of Hyland's technologies. By replacing aging paper systems with a dynamic electronic medical record system, they have transformed cancer screening procedures, enabling timely collaboration and life-saving early detection methods across multiple counties. Their commitment to healthcare innovation demonstrates the powerful impact of technology when utilized effectively.
Customer Experience Award – Manulife
Manulife, a significant player in international financial services, successfully migrated over 10 million documents to Hyland's robust cloud-based platform. This transition has not only improved real-time access but has also enhanced service delivery and paved the way for a future-focused approach to customer interaction. Their upgraded system, which includes intuitive workflows and intelligent indexing, ensures that every engagement is personalized and effective, showcasing the transformative impact of Hyland's innovations.
Operational Excellence Award – MGM Resorts
MGM Resorts International has made a remarkable leap forward in its operational capacity by deploying Hyland's integrated platform, which connects multiple departments such as finance and guest services. This shift has established a seamless digital environment to support a massive workforce of over 60,000 employees and numerous external partners. The automation of critical processes, from gaming audits to handling guest inquiries, sets an impressive benchmark for operational excellence in the hospitality sector.
About Hyland
Hyland specializes in providing organizations with exhaustive content and process intelligence solutions. With a proven track record and a client base that includes many Fortune 100 companies, Hyland's products significantly enhance how organizations operate and serve their customers.
Frequently Asked Questions
What are the Hyland Innovation Awards?
The Hyland Innovation Awards recognize organizations that excel in utilizing Hyland's technologies to achieve significant improvements in their operations and customer experiences.
Which organizations won the 2025 Innovation Awards?
The winners include Amazon Web Services, Benesys, University of Rochester Medical Center, Manulife, and MGM Resorts, each highlighting excellence in various aspects of innovation.
How does Hyland support organizations?
Hyland provides integrated content and process solutions that empower organizations to optimize their operations, ensuring improved customer engagement and operational efficiency.
Why is innovation important in today’s business landscape?
Innovation is crucial as it allows organizations to adapt to changing market demands, improve service offerings, and enhance customer satisfaction, ultimately leading to more robust growth.
Where can I find more information about Hyland and its solutions?
For more details on Hyland's platforms and offerings, visit the official Hyland website.
