InvoiceCloud and Systems & Software: A Dynamic Partnership
InvoiceCloud, known for its innovative digital bill payment solutions, is celebrating a decade of partnership with Systems & Software (S&S), a subsidiary of Harris Computer. Together, they've transformed payment systems for local governments and utilities, with nearly 70% of S&S's customers reaping the benefits of this collaboration.
Transforming Customer Experiences
The collaboration between InvoiceCloud and S&S has significantly modernized payment systems for utility providers. Julie Hextell, Executive VP at S&S, pointed out the transformative effects, noting that their integration equips utility companies with vital tools to offer better self-service payment options. This upgrade meets the varying preferences of customers, ensuring a smooth payment process.
Notable Achievements of the Partnership
During their time working together, InvoiceCloud and S&S have accomplished notable milestones that highlight the success of their combined efforts:
- Enhancing Customer Satisfaction: Customers have reported a boost in satisfaction due to a more streamlined and user-friendly payment process designed with ease of use in mind.
- Increasing Operational Efficiency: The broad implementation of self-service options, like digital payments and AutoPay, has made operations simpler for many utilities.
- Boosting Employee Satisfaction: By minimizing manual tasks, this partnership has freed employees to concentrate on more strategic initiatives within their organizations.
Success Stories from the Field
Many clients of InvoiceCloud and S&S have noted striking improvements in their operations. Case studies illustrate the effectiveness of these progressive solutions:
- DeKalb County, GA: Following the rollout of the integrated solution, the county experienced a 27% increase in digital adoption, while paperless enrollments skyrocketed by 127% in just six months.
- City of Nashville, Metro Water Services: Within a year of implementing the solution, they enjoyed a remarkable 27% rise in digital adoption, leading to a total adoption rate of 41% and a seven-fold increase in AutoPay enrollments.
- Arlington Water Utilities: Since adopting the InvoiceCloud and S&S platform, they've reached a total digital adoption of 55%, coupled with a 43% paperless enrollment rate and a notable 43% increase in AutoPay enrollments over the past two years.
Looking Ahead
InvoiceCloud’s CEO, Kevin O’Brien, emphasized the company's commitment to making payment solutions more accessible for customers. This focus on enhancing customer service is aligned with the company’s broader aim of optimizing payment processes while driving down costs for utilities.
About InvoiceCloud and Systems & Software
InvoiceCloud leads the way in providing digital payment, customer engagement, and outbound disbursement solutions, boasting a diverse client base of over 3,250 customers across different sectors including utilities and government. Their priority on improving customer experiences has led to higher digital payment rates and reduced operational costs.
With over 50 years of expertise, Systems & Software specializes in robust cloud-based customer information systems for utilities. They focus on creating efficient, scalable solutions that respond to the constantly changing landscape of regulatory requirements and cybersecurity challenges.
Frequently Asked Questions
What does the partnership between InvoiceCloud and Systems & Software entail?
The partnership aims to provide enhanced digital payment solutions for local governments and utilities, seamlessly integrating user-friendly systems into their operations.
How has digital adoption impacted utility customers?
Increased digital adoption has improved customer satisfaction and operational efficiency, making it simpler for customers to manage their payments.
What are some notable successes of this collaboration?
Highlight examples include DeKalb County, GA, and the City of Nashville, which reported substantial increases in digital and AutoPay adoption after integrating the solutions.
How does InvoiceCloud ensure customer satisfaction?
By focusing on user-friendly payment solutions, InvoiceCloud provides tools that empower utility companies to enhance customer experiences with varied payment options.
What is the future direction for InvoiceCloud and Systems & Software?
They plan to continue improving payment solutions and fostering seamless experiences that meet the evolving needs of utility customers.
