Calabrio Welcomes Dave Rhodes as CEO
Calabrio, a leader in workforce performance solutions, is excited to announce that Dave Rhodes has been appointed as the new Chief Executive Officer (CEO). This change takes effect immediately, as Rhodes succeeds Interim CEO Joel Martins, who will stay on as Chief Technology Officer (CTO), continuing to provide valuable insights.
Charting the Future of Contact Centers
With extensive leadership experience, Dave Rhodes is ready to steer Calabrio into an exciting growth phase. His background in expanding software companies and fostering innovation aligns seamlessly with Calabrio’s mission to transform contact centers globally. Alongside a talented executive team, he aims to deepen the company’s commitment to innovation and strategic partnerships.
Pioneering Workforce Solutions
“Calabrio is leading the way in reshaping the contact center landscape,” Rhodes confidently stated. “By utilizing our innovative Workforce Engagement Management (WEM) solution, integrated with artificial intelligence (AI) and advanced business intelligence (BI), we strive for exceptional service delivery and operational effectiveness. This powerful combination significantly enhances customer experiences. I’m excited to guide Calabrio as we tap into a wide array of growth opportunities.”
Vast Software Leadership Experience
Before joining Calabrio, Rhodes served as the CEO of Sauce Labs, a highly regarded company known for its premier continuous testing and error reporting solutions that enable businesses to develop and manage high-quality software confidently. His previous roles also include Senior Vice President and General Manager at Unity Software for its Digital Twins Business, where he played a crucial role in achieving substantial revenue growth. He also spent 11 impactful years at Autodesk, culminating in his position as Vice President of the Americas.
Endorsements from Industry Leaders
Kris Weston, Chair of the Board and Operating Partner at Thoma Bravo, expressed excitement about Rhodes’ appointment. “We’re thrilled to have Dave join us as Calabrio’s CEO. His remarkable history of transforming software companies into industry leaders, combined with his strategic vision, uniquely equips him to lead Calabrio into its next phase of growth. We’re confident that under his leadership, Calabrio will continue to establish new standards in the industry, further improving contact center operations.”
About Calabrio
Calabrio is a trusted partner for many well-known brands. Its flagship product, the Calabrio ONE workforce performance suite, serves as the operational backbone for customer-focused contact centers. This suite not only enhances performance but also provides a deep understanding of human interactions, empowering contact centers to act as brand advocates. By optimizing agent performance and surpassing customer expectations, Calabrio improves workforce efficiency through a combination of AI-powered analytics, automated management, and personalized coaching.
The integrated Calabrio ONE offers a comprehensive cloud-native suite that combines workforce optimization (WFO), agent engagement, and business intelligence solutions, all designed to meet the evolving needs of businesses.
Frequently Asked Questions
Who has been appointed as the new CEO of Calabrio?
Dave Rhodes has been appointed as the CEO of Calabrio, effective immediately.
What key experience does Dave Rhodes bring to Calabrio?
Dave Rhodes brings extensive leadership experience from software companies, including his recent CEO role at Sauce Labs, along with expertise in driving revenue growth.
What is the focus of Calabrio under new leadership?
Under Rhodes' leadership, Calabrio will focus on innovation in customer service excellence through advanced technologies and operational efficiencies.
What is Calabrio ONE?
Calabrio ONE is a workforce performance suite that helps contact centers enhance performance and manage customer interactions effectively.
How does Calabrio ensure workforce efficiency?
Calabrio utilizes connected data, AI-driven analytics, and personalized coaching to maximize agent performance and boost workforce efficiency.
