BuildOps Promotes John Laino to Chief Operating Officer
In a pivotal move that is set to redefine industry standards, BuildOps has announced the promotion of John Laino to the role of Chief Operating Officer (COO). With an impressive background spanning over 25 years in technology and relationship management, John's promotion reflects BuildOps' commitment to achieving operational excellence and delivering top-notch value to its clientele.
A Proven Leader Driving Transformation
Since joining BuildOps almost two years ago, John has significantly impacted the organization. His leadership capabilities have enhanced customer experience and facilitated the development of robust, long-term relationships. As a result, BuildOps has witnessed a notable increase in customer satisfaction and improved operational efficiency.
John's Impressive Career
Before his tenure at BuildOps, John held key positions at several well-known companies including ServiceTitan, ZipRecruiter, and Velocify—a vertical SaaS company that saw a successful acquisition in 2017. At these organizations, he was instrumental in driving account management evolution and customer success strategies, which substantially boosted customer adoption rates and decreased churn. Additionally, his experience with industry leaders like Salesforce, NetApp, SiriusXM Satellite Radio, and Accenture showcases his proficiency in navigating and thriving in dynamic environments.
Vision for the Future
According to Alok Chanani, CEO of BuildOps, "John's promotion to COO marks a significant milestone for BuildOps. His profound understanding of technology combined with unwavering dedication to our customers has elevated our execution to new heights. With John's strategic vision and industry prowess, we are prepared to advance innovation and establish new benchmarks in the commercial contracting sector."
Driving Operational Excellence and Innovation
In his capacity as COO, John will supervise essential functions such as People/HR, Talent Acquisition, Finance, and Corporate Development. His primary objective will be to foster operational efficiency, establish a culture of innovation, and guarantee that BuildOps continues to provide exceptional value to both customers and partners.
Commitment to Empowerment
John expressed his enthusiasm for this new role, stating, "I am both humbled and honored to take on this new responsibility. I eagerly anticipate utilizing cutting-edge technology and innovative strategies to further enhance operations for our clients. Collaborating with our talented team, we remain dedicated to empowering the essential workers who keep America's infrastructure running smoothly."
About BuildOps
BuildOps is a rapidly growing technology company dedicated to supporting the champions of the trades. By transitioning commercial specialty contractors from conventional methods to an all-encompassing, cloud-based platform, BuildOps is setting new standards for operational excellence. Their comprehensive solution enables business owners to create enduring, resilient enterprises, ensuring they are well-equipped to tackle current challenges while seizing future opportunities.
Frequently Asked Questions
What led to John Laino's promotion?
John Laino was promoted in recognition of his significant contributions to enhancing customer experience and operational efficiency at BuildOps.
What will John's role entail as COO?
As COO, John will oversee functions including People/HR, Talent Acquisition, Finance, and Corporate Development, focusing on operational efficiency and innovation.
What is BuildOps known for?
BuildOps is recognized for providing a comprehensive, cloud-based platform that assists commercial specialty contractors in enhancing operational standards.
How long has John been with BuildOps?
John Laino has been with BuildOps for nearly two years, making a notable impact during his tenure.
What companies did John work for before joining BuildOps?
Prior to BuildOps, John held significant roles at ServiceTitan, ZipRecruiter, and Velocify, among others.
