Introducing the New Repair Depot Service
Brother International Corporation is taking significant steps to enhance support for its Canadian customers. The company has announced the launch of a new repair depot in Montreal. This initiative aims to streamline printer repairs, enabling faster and more efficient services for Brother's mobile and industrial printer users.
Why the New Depot is Significant
The opening of this depot marks a pivotal change for Canadian customers who previously faced the hassle of shipping their equipment to the United States for repairs. By establishing a local repair center, Brother can now address service requests directly within Canada, minimizing the logistical challenges and time delays associated with cross-border shipments.
Faster Repair Turnaround
With the new Montreal depot, customers can expect quicker repair times. This facility was designed to optimize the repair process, allowing for faster return of equipment to users. It is particularly focused on Brother’s PocketJet and RuggedJet 4 mobile printers, with plans to extend services to other products in the near future.
A Commitment to Quality Service
David Macedon, Senior Product Manager at Brother Mobile Solutions, expressed the company’s dedication to providing exceptional service. He emphasized that the Assure Service Program is essential for ensuring that customer equipment functions at its best. By reducing repair times, Brother helps organizations maintain productivity and minimize downtime.
Extensive Support for Customers
The Brother Assure Service Program offers a comprehensive support structure, including accidental damage coverage and an industry-leading warranty. Customers can enjoy a two-year limited warranty on most models with optional extensions available. For those customers whose products are under warranty, both inbound and outbound shipping is provided at no cost.
Reliable and Quality Parts
Brother is committed to using only genuine parts for all repairs, ensuring quality and reliability. This focus on maintaining high standards means that customers can trust that their printers will operate effectively and last longer, reinforcing Brother's reputation as a leader in printing technology.
Access to Services
The new depot allows Canadian customers to easily submit support, repair, and authorization requests. Customers can conveniently access these services through an online form, further simplifying the process of getting their equipment serviced.
About Brother Mobile Solutions
Brother Mobile Solutions specializes in providing innovative printing and labeling solutions. Catering to various sectors, including datacom, manufacturing, and retail, they have a broad array of products tailored for diverse applications. Their focus on developing advanced solutions ensures that field teams operate efficiently.
About Brother International Corporation
With a remarkable reputation as a premier provider of office and industrial solutions, Brother International Corporation continues to lead in the global market. Established over a century ago, it boasts impressive annual sales and has continued to innovate in response to market needs, ensuring quality service from its base in Bridgewater, New Jersey. It operates numerous facilities across the Americas, supporting their substantial client base with comprehensive solutions.
Frequently Asked Questions
What is the purpose of the new depot service?
The depot service is designed to streamline printer repairs for Canadian customers, reducing turnaround times and logistical challenges.
What types of printers will the new depot service?
Initially, the depot will service Brother's PocketJet and RuggedJet 4 mobile printers, with plans to expand to the full product line soon.
How can customers submit repair requests?
Customers can submit repair requests using Brother's online service form for a hassle-free experience.
What support does the Brother Assure Service Program offer?
The program includes accidental damage coverage, a two-year limited warranty, and free shipping for in-warranty customers.
Is Brother committed to using quality parts?
Yes, Brother ensures all repairs utilize genuine parts to maintain the quality and reliability of their products.
